Concierge
4 weeks ago
RSM Australia is a leading professional services firm that offers a unique combination of expertise, resources, and support to help our clients achieve their goals.
Job SummaryWe are seeking a highly skilled and experienced Concierge to join our team in Perth. As a Concierge, you will be responsible for providing exceptional customer service to our clients and stakeholders, ensuring a seamless and efficient experience.
Key Responsibilities:- Provide warm and welcoming greetings to clients and visitors, setting the tone for a positive experience.
- Coordinate meeting room bookings and ensure that all necessary arrangements are made.
- Prepare meeting rooms, including setting up tea and coffee facilities, to ensure a comfortable and productive environment.
- Provide administrative support to clients, including typing, printing, and faxing documents.
- Organize refreshments for clients and events, showcasing our commitment to excellence.
- Assist with organizing food for Partners' lunch and SOMD events, demonstrating our ability to deliver exceptional experiences.
- Update the Perth Resources page on MyRSM and ensure that all relevant information is up-to-date.
- Update the Reception video screens with company information as required, showcasing our brand and values.
- Plan, manage, and execute local events, including catering for functions as required, to create memorable experiences.
- Answer Reception phones and transfer calls to relevant divisions or staff members, ensuring seamless communication.
- Perform ad-hoc general administration duties as required, demonstrating flexibility and adaptability.
- Completion of Year 12
- 2 or more years' experience working in a premium service environment, such as a 5-star hotel, airline, or high-end hospitality and retail
- Passion for delivering outstanding customer service
- Experience in engaging with and strengthening relationships with VIP clients
- Experience in Event Management
- The ability to work in a dynamic, fast-paced environment, while maintaining composure and delivering outcomes of the highest quality
- Exceptional attention to detail and a high standard of presentation
- Excellent verbal and written communication skills
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