Network Infrastructure Specialist

3 weeks ago

Brisbane, Queensland, Australia Hannahconsultants Full time
Job Title: Network Support Engineer

At Hannahconsultants, we are seeking a highly skilled Network Support Engineer to join our team. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our computer information network systems.

Key Responsibilities:
  • Provide technical support and assistance to our customers and partners via regular updates and service request updates.
  • Plan and conduct technical tasks associated with implementing and maintaining internal enterprise-shared virtualization infrastructure.
  • Configure and maintain the systems that comprise the underlying cloud platform.
  • Maintain records of trouble tickets, daily communication, problems, and remedial actions taken or installation activities.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or provide technical assistance and support.
  • Provide onsite technical support for issues raised via Helpdesk, phone, email, and direct.
  • Troubleshoot, analyze, and fix issues related to hardware.
  • Work with senior members of the support team and product development teams when product issues are identified.
  • Perform proactive maintenance of in-scope hardware.
  • Troubleshoot wide area networks, servers, and routers, local area networks, and switches.
  • Perform preventative maintenance tasks on networks and servers.
  • Work on and send out monthly health reports to clients.
Requirements:
  • Bachelor's degree in computer science, IT, or related field.
  • 2-3 years' experience in infrastructure support.
  • Sound experience in network monitoring, support, and administration experience, preferably from any NOC/Data Center.
  • Sound knowledge of ITIL Service Management and Helpdesk Experience in Networking, Support, and troubleshooting.
  • Certifications: MCSE, CCNA/CCNP, Virtualization is preferred.
  • Candidates with full working rights in Australia will be considered.

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