Client Service Officer
3 days ago
Karlka Recruiting Group is partnering with a State Government Agency to fill a Client Service Officer position in their Parramatta office. This contract role offers a unique opportunity to deliver high-quality customer services and make a meaningful impact in the community.
Key Responsibilities- Develop and implement financial strategies for customers, ensuring timely and reliable service delivery.
- Engage with customers to understand their financial needs and aspirations, providing empathetic and tailored solutions.
- Address customer and stakeholder concerns, resolving issues across government services and collaborating with Estate Planning & Administration and government divisions for customer-focused outcomes.
- Deliver high-quality services in line with Customer Excellence Principles, using systems and processes to manage customer matters and suggest improvements.
- Escalate complex issues to senior officers and discuss progress on decisions and administration.
- Must have full working rights.
- Weekly pay.
- Ongoing support: pre, during, and post placement.
- Dedicated consultant per contract.
- Employee Assistance Program available.
- Our agency supports Indigenous communities.
Apply now to be considered for submission to our client. Only shortlisted candidates will be contacted for further discussion. Applications received after the due date may be considered for similar roles.
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