Client Services Officer
2 months ago
**Job Summary**
We are seeking a highly skilled Client Services Officer to join our team at BSI. As a Client Services Officer, you will be responsible for managing and maintaining customer relationships, promoting BSI products and services, and delivering exceptional customer service.
Key Responsibilities:
- Manage client certification and timely booking of audits in accordance with BSI KPIs.
- Respond to client inquiries in a timely manner, ensuring a high level of customer satisfaction.
- Promote BSI products and services to new and existing customers, identifying opportunities to grow the business.
- Position the BSI value proposition, highlighting how our products and services can enable organizations to improve and achieve excellence.
- Deliver exceptional customer service, effectively handling and closing inbound contact from internal and external customers.
Key Performance Indicators:
- Achieve 100% of individual and team targets (revenue, delivery days, profit margin).
- Ensure at least 4 months advanced booking.
- Achieve Driving Force Leads Generation KPI.
- Maintain customer satisfaction at > 90%.
- Respond to customer inquiries or concerns within 24 hours.
Our Excellence Behaviours:
- Client-centric: We prioritize our customers' needs and deliver exceptional service.
- Agile: We adapt quickly to changing circumstances and deliver results efficiently.
- Collaborative: We work together as a team to achieve our goals and exceed customer expectations.
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