Customer Service Representative
7 days ago
About the Role
At Belgravia Leisure, our Customer Service Officers are the backbone of our operations, providing exceptional services to our members, customers, and potential new members. As a key member of our team, you will be responsible for delivering top-notch services in accordance with our established operational routines and procedures.
Key Responsibilities
- Provide outstanding customer service to all customers, both in person and over the phone
- Apply sound cash handling principles and utilize Point of Sale (POS) systems
- Offer information and sell memberships to customers inquiring about our services
- Promote our centers' services and programs to customers and accept bookings and enrollments
- Develop and maintain positive working relationships with customers
- Promote and exercise excellent public relations at all times
- Ensure the safe and secure opening and closing of the center in accordance with procedures
Requirements
- Positive, friendly, and energetic work style
- Computer literacy and familiarity with software packages and point of sale systems
- Desirable experience in the leisure industry
- Current First Aid Certificate (Workplace Level 2)
- Current CPR Certificate
- Current Blue Card
We encourage candidates with a friendly attitude and a customer service mindset to apply, even if they don't have previous experience in a similar role.
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