Luxury Boutique Service Lead

3 days ago

Sydney, New South Wales, Australia beBeeClientServices Full time $60,000 - $80,000
Exclusive Client Services Manager

We are seeking an experienced professional to oversee exceptional service delivery and establish lasting relationships with high-end clientele.

Main Responsibilities
  • Deliver unparalleled customer experiences within a luxury boutique setting.
  • Build strong, sales-driven relationships by proactively engaging with clients and understanding their fashion preferences.
  • Identify seasonal trends and provide valuable insights to inform product purchasing decisions.
  • Prioritize daily tasks to maximize sales opportunities and drive business growth.

Addditional Key Areas:

  • Foster open communication with Store Management regarding inventory issues impacting sales performance.
  • Nurture client relationships through regular engagement and proactive maintenance of the client database.
  • Cater to client requests for appointments and expert advice on luxury products.
  • Effectively manage client expectations around waiting lists for high-demand items and capitalize on associated sales opportunities.
  • Maintain confidentiality in handling sensitive client information.

Requirements:

  • A minimum of 12+ months experience in a similar role, preferably in the luxury sector.
  • A proven track record of building and maintaining successful client relationships.
  • Luxury industry knowledge is highly advantageous for this position.

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