Marine Insurance Claims Specialist
7 days ago
Why consider a role in our Marine Claims division?
At NTI, recognized as Australia's leading Marine Insurer, we have a dedicated team that manages marine transit claims daily. Our expertise extends beyond Marine Cargo claims to include Commercial Hull, Carriers, and Liability. Each day presents unique challenges as we handle a diverse range of goods and commodities globally.
What does the role entail?
- Engage with customers to understand their specific requirements and guide claims to resolution.
- Act as the primary contact for customers via phone and email, as well as liaising with their representatives and internal teams - you will be the essential link in the claims process.
- Alleviate customer stress by managing each stage of the claims process on their behalf, ensuring they are informed throughout.
- Take ownership of a portfolio of claims, exercising autonomy and responsibility in your work.
What qualifications are essential for success?
Feedback from our claims team highlights the key skills necessary for this role:
- Technical knowledge | A solid grasp of marine insurance principles and a proactive approach to advancing claims.
- Effective communication | We prioritize direct communication and encourage phone interactions.
- Analytical thinking | Claims can be complex; innovative problem-solving is crucial.
- Decisiveness | We support each other in making informed decisions for our customers.
- A positive attitude | A sense of humor helps make our work environment enjoyable.
We value the right fit for our team, and would appreciate seeing:
- A few years of experience in a Marine Claims Consultant role (with exposure to cargo, carriers, or hull).
- Strong problem-solving abilities – the capacity to view challenges from different perspectives and seek solutions.
- A commitment to professional development – either having completed or being willing to pursue a Cert IV in General Insurance (we will support you in this endeavor).
What can you expect as part of the NTI team?
At NTI, we strive to create an environment where team members feel valued for their individuality and contributions. Our commitment to being a Best Employer of the Best People is reflected in our offerings:
- A genuine commitment to your professional growth and ongoing education.
- A competitive annual incentive program of up to 15%.
- Discounts of up to 50% on a wide range of personal insurance products.
- Access to discounts at over 350 retailers across Australia.
- Opportunities to apply for flexible working arrangements.
We look forward to your application
As part of the application process, you may be asked to participate in phone, in-person, or video interviews, as well as psychometric assessments and pre-employment checks. These steps are valuable for us to learn more about you and for you to gain insight into our organization.
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