Senior IT Support Specialist
7 days ago
We are seeking a highly skilled and experienced Senior IT Support Specialist to join our team at Prouds Careers. As a key member of our IT department, you will be responsible for providing second-level technical support and assistance to our stores, state offices, and head office.
Key Responsibilities- Technical Support: Provide second-level technical support for technical issues or queries, ensuring timely and effective resolution.
- Infrastructure Management: Facilitate the support and maintenance of our IT infrastructure, including servers, networks, and systems.
- Server Room Management: Oversee the administration and management support of our server room, including hardware configuration and organization.
- IT Development: Provide ongoing IT support and development needs to the business, ensuring alignment with our strategic objectives.
- Relationship Management: Manage relationships and projects with external stakeholders, including ISP and system and network infrastructure suppliers.
- Documentation and Analysis: Document and identify detailed analysis in system implementations, ensuring accurate and comprehensive records.
- Network Server Support: Set up, maintain, and support network servers with appropriate contractors.
- System Support: Support, maintain, and monitor all picking and stocktake scanning systems, ensuring seamless operations.
- Pathway System Support: Provide support to the functionality of the Pathway system, ensuring optimal performance.
- Business Continuity: Assist in presenting Cost Benefit Analysis and business cases to the Executive team or the Board in relation to infrastructure improvement plans or acquisition of system hardware.
- Disaster Recovery: Assist in the implementation, documentation, and ongoing management of a business system disaster recovery plan.
- Additional Duties: Perform additional ad hoc duties required by the department, ensuring flexibility and adaptability.
- Experience: 3+ years working in IT Support roles, with a strong background in technical support and infrastructure management.
- Skills: Excellent written and verbal communication skills, with the ability to establish and maintain professional relationships with external key stakeholders.
- Education: Relevant tertiary education in IT, with a strong understanding of IT systems, including MS Office, MS Exchange, and VMWare.
- Personal Qualities: Strong team player with the ability to lead by example, self-motivated and results-driven, with a proven ability to meet tight deadlines.
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