Senior Program Manager

3 weeks ago


Dandenong, Victoria, Australia Ermha Full time

About the Role

This position involves leading a team to provide complex, recovery-oriented support for people with persistent mental illness who may have a history of homelessness, addiction, disability, social dysfunction, aggressive and inappropriate behaviors. The programs are spread across the SE Suburbs of Melbourne.

Key Responsibilities

  • Holding regular supervision and team meetings with staff
  • Ensuring staff maintain a focus on client-directed needs to achieve client-directed outcomes and service delivery objectives
  • Ensuring agreed service delivery is provided to the client
  • Confirming accurate case notes are completed regularly by the team and that regular case reviews are conducted
  • Developing and maintaining strong relationships with all relevant stakeholders
  • Ensure compliance with all internal and external requirements including reporting

What We Offer

Ermha365 is an agile and innovative non-profit with a growth agenda across Australia. As an employee, you will be offered:

  • Opportunity to have a career that changes lives
  • On-the-job training and development
  • Flexibility in working hours to suit work-life balance
  • A supportive team environment that is engaging and inspiring
  • A competitive total package including salary packaging

About Ermha365

Ermha365 exists to ensure that people experiencing mental illness and/or disability, and their carers, can thrive in and become part of the community. We choose to work with people who have fallen through the gaps in the system and where there is no obvious support.

Diversity and Inclusion

Ermha365 is committed to reconciliation, lived experience, and inclusivity. We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability, and people who identify as LGBTIQA+ to apply.



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