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Customer Service Representative

2 months ago

Sydney, New South Wales, Australia DHL Germany Full time
About DHL Germany

We are a leading global logistics company that delivers results without compromising on respect. We value each other's differences while recognizing individual strength.

We are a world-class contract logistics company that creates competitive advantages for our customers through customized warehousing and transportation services. We combine our global scale with local knowledge and sector experience.

At DHL Germany, we believe that our employees are the key to our success. We work hard to make sure a career with us is as satisfying and successful as it can be.

We offer a supportive work environment where you'll have the tools and training you need to grow and succeed.

We are committed to fostering an environment where employees feel comfortable to balance their priorities, work commitments, team engagement, and work/life balance in collaboration with their manager, ensuring good and productive outcomes for all. We will support flexible working arrangements that are tailored to the individual role requirements.

We are a Great Place To Work certified company.

Role Responsibilities

As a Customer Service Representative at DHL Germany, you will overcome daily logistical challenges to ensure transport operations run smoothly. In a fast-paced environment, where every day is different, you will have the autonomy to make decisions and be able to continually grow professionally.

  • Provide customer support and resolve customer queries
  • Action customer complaints and issues
  • Prepare and submit daily, weekly, and monthly reports on key performance indicators
  • Manage service relationships with customers
  • Ensure quality and service standards are met
  • Perform general administrative duties
Requirements
  • Previous customer service experience in a fast-paced environment
  • Experience in a supply chain or logistics environment is preferred but not essential
  • Prior experience and skills using Salesforce
  • Strong customer service skills
  • Proven experience in providing solutions to escalations
  • Excellent knowledge of Microsoft Office applications
  • Demonstrated ability to multi-task