Retention Specialist

14 hours ago

Sydney, New South Wales, Australia Mable Full time

This is a Retention Specialist role with one of the leading companies in AU right now -- Mable -- with an amazing team. They are continuing to grow rapidly. This is the chance to join right as the takes off.

More About the Role at Mable

**We're powered by purpose** Mable is an online platform connecting Australians looking for disability and aged care support to independent support workers. Since 2014, we've been helping our community live their kind of independence, and today we're one of Australia's largest and fastest growing healthtech platforms.  We have been recognised in AFR's Fast 100 list, Deloitte's Tech Fast 50, and won the Australian Growth & Australian Technology Growth Company of the Year Award in 2020 So don't miss your opportunity to join a thriving scale-up and deliver change to Australia's care and support sector. Reporting to the Customer Contact Centre Manager, this role will sit within our client operations sales team and your objective will be to work with high volume client leads to qualify and convert them onto the platform to get the support they need. This is a unique opportunity to make a difference in people's lives at a rapidly growing company whose mission is to transform the aged care and disability support sectors. ### **Key Accountabilities** - Call all potential and existing clients to help them match with a support provider using all tools available to you - Manage and prioritise opportunities, and client interactions using our CRM system to maximise conversion rates and sales effectiveness. - Set up the clients profile to ensure they are engaged to be using the Mable platform. - Understand clients requirements, challenges, and objectives to effectively position Mable's products and services as solutions. - Be able to cross sell Mable related companies to meet customers needs. - Meet or exceed monthly and quarterly KPI's, contributing to the overall success and growth of the company. - Adhere to all company procedures, values and policies so that you provide an accurate representation of the company to all potential clients - Ensure thorough and accurate record keeping is completed in our CRM system - Assist your leader/team with ad hoc tasks at their discretion. - Undertake other duties and responsibilities as required ### **Skills, knowledge and experience** - Minimum of 1 years of experience in high volume telephone sales, preferably in a B2C environment. - Strong verbal and written communication skills to effectively engage and articulate concepts to potential clients. - Proven track record of consultative selling and closing deals with a focus on client needs and value-based selling. - Ability to build strong relationships with clients, based on trust, credibility, and responsiveness. - Proactive and driven with a strong work ethic and ability to work independently and as part of a team. - Comfortable using technology systems such as CRM systems, Google Suite, Marketplace Platforms, and virtual meeting platforms. - Ability to thrive in a fast-paced, dynamic startup environment, adapting to changing priorities and requirements.

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Applying here is the first step in the hiring process for this role at Mable.

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