Customer Service Officer

10 hours ago

Dandenong South, Australia JJ's Waste & Recycling Full time
  • Stable & Essential Industry | Work/Life Balance | Onsite Parking
  • Sign-On BONUS | Attractive Pay | Dandenong South Location 
  • Monday to Friday | 8am to 5pm | Progression | Development | Training 
  • Job Security | Full-time | Permanent | Growing Company

Everybody knows a JJ’s Truck when they see one . . . our iconic green and gold fleet head out rain or shine for collections in your area.

But did you know we have 23 divisions, 135 sites nationally, employ nearly 3000 people and operate a fleet of over 2300

We do more than collect the bin from your street we also; convert waste into clean energy, divert food waste from landfill and convert to compost, manufacture customised waste management equipment, asbestos removal, refine and recycle oil, manage and maintain our fleet inhouse and have our own bespoke technology systems.

Our teams include Drivers/Operators, Heavy Vehicle Mechanics, Customer Service, Operations, Finance, IT/Digital, Environment, Engineering, Industrial Chemists, Safety, Administration and much more . . .

With so much opportunity, what is your career path?

ABOUT THIS ROLE

As a JJ’s Customer Service Officer, you will support our depot operations in the Melbourne region; based at our Dandenong South office. 

Join a great team that prides itself on delivering outstanding customer service to our large commercial customer base.  

You will have the ability to learn quickly and demonstrate a willingness to undertake any task at hand. Have excellent problem solving and time management, plus demonstrated high level customer service skills.

We are an essential services industry, offering stability to employees and reliability to our customers.

This position is a permanent, full-time Monday to Friday.

KEY RESPONSIBILITIES

  • Manage and efficiently action inbound customer calls and enquiries
  • Provide professional customer service to both internal and external customers 
  • Ability to prioritise and perform duties in a fast paced and varied role
  • Data entry 
  • High volume customer interaction
  • Answering telephones, responding to email and portal enquiries 
  • Manage incoming and outgoing correspondence ensuring timely responses and appropriate follow up
  • Facilitate flow of information between sales, operations, administration and management
  • Able to multi-task and demonstrate an enthusiasm and determination to perform duties in a fast paced and varied role
  • Other duties as requested
  • Demonstrate the ability to build rapport and relationships with all stakeholders
  • Commit to JJ’s Waste values and be willing to embrace workplace diversity
  • Be dedicated to achieving high standards of safety compliance
  • Well-developed people and relationship skills

ABOUT YOU

  • Customer Service / Call Centre experience is essential 
  • Experience in a similar role – including high-volume customer support
  • Excellent data entry skills and an eye for detail
  • Able to work well within a team and autonomously
  • Experience in transport, logistics or service industry - highly regarded but not essential
  • Want to be part of a culture of learning and continuous improvement
  • Be dedicated and reliable; we are an essential service industry 

BENEFITS

We appreciate there is more to life than work, we provide a variety of work options to ensure the job gets done; with competitive remuneration and a range of benefits, regardless of your role or location including:

  • The stability of a national, Australian family owned and operated business with over 90 years’ experience 
  • Work/life balance
  • Essential services industry – job stability
  • Full-time, permanent role
  • Sign-On BONUS
  • Onsite parking
  • Local depot / workshop
  • Career development and growth opportunities 
  • Introductory and ongoing training 
  • Health-fund discounts
  • Salary sacrificing and novated leasing (including tools-of-the-trade)
  • Banking partnerships – including financial, budgeting and mortgage advice
  • Discounts at over 100 retailers (including groceries and fuel)
  • Car servicing, parts and accessories discounts – plus new car discounts

NEXT STEPS

Interested applicants should APPLY NOW

Depending on the role, the recruitment process may vary slightly; this may include a phone interview, face-to-face interview, skills-based assessment, pre-employment medical and of course, an opportunity to meet the team.

To view our other vacancies or more information about the role go to: www.jjswaste.com.au/careers 

ABOUT THE COMPANY

Established in 1932, JJ’s Waste & Recycling (formerly J.J. Richards & Sons Pty Ltd) is Australia’s largest, family-owned and operated waste management company.

From humble beginnings as a small family business, our team has grown across Australia, NZ & the US, and we’re passionate about effective waste management.

With a dynamic attitude that values our people, their safety and the environment. We strive for an innovative, collaborative, and high-performance culture that celebrates the contribution of every employee. 

No agencies please, we’ve got this one covered Unsolicited communication will result in the forfeiture of any engagement or partnership.

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