(15h Left) eCommerce and CRM Assistant

16 hours ago

Council of the City of Sydney, Australia Assembly Label Full time

We are a female-founded and lead team based in Cremorne, VIC looking for an E-commerce and CRM Assistant to join our dynamic team. Reporting into our Head of Marketing & Growth, we are looking for a passionate and driven individual looking to build their career in a fast-paced environment.

Responsibilities

- Maintain and update the online store, ensuring product listings are accurate, visually appealing, and optimised for SEO
- Manage on-site customer experience to increase conversion rate and AOV
- Support marketing team for promotional campaigns, product launches and sales
- Product description, imagery and collection merchandising
- Manage Shopify applications (including Okendo, Back in Stock) with a focus on customer retention & loyalty
- Monitor website performance and work closely with our web developer to improve user experience, identifying areas for improvement
- Assist with set-up, testing and scheduling of email & SMS campaigns
- Maintain and grow email & SMS databases
- Monitor campaign performance and provide actionable insights to optimise results
- Assist in developing and implementing customer retention strategies
- Own customer loyalty & oversee our Sunday Society loyalty program
- Assist with affiliate marketing channels
- Track and analyse key ecommerce and marketing metrics using tools like Google Analytics and Shopify analytics
- Prepare regular performance reports, highlighting successes and areas for growth
- Work closely with cross-functional teams to ensure a seamless customer experience

Qualifications

- At least 2 years of experience in ecommerce and CRM roles, preferably with an ecommerce brand.
- Proficiency in platforms such as Shopify, Klaviyo, Attentive.
- Strong understanding of SEO principles and analytics tools (Google Analytics).
- Excellent written and verbal communication skills.
- A creative mindset with attention to detail and the ability to multitask effectively.

Apply via Seek only, do not use the ‘apply now’ form below.

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