Sales Support Executive

Position: Sales Support Executive

Location Base: Brisbane

At Global Touring, we’ve been leading the way in small-group touring for decades. While times may have changed, one thing remains constant - our passion for uncovering new destinations and crafting unforgettable experiences for a global audience. With our key brands, Topdeck Travel, Back-Roads Touring and Grasshopper Adventures, we cater to different travel styles but share one goal: delivering life-changing travel.

Role Overview

As the Sales Support Executive you are an integral member of the Global Touring APAC team, reporting to the Trade Marketing Lead assisting with trade marketing and broad sales activity to drive business profit. As a key contact for trade accounts, this role connects the sales, marketing and CST teams across brands within Global touring. Working to ensure clarity, consistency and brand specific sales executions.

This role will be heavily involved in all areas of Sales Support, Trade/B2B marketing, with some expo attendance as well as supporting customer service over key sales periods. This role will also assist with ADHOC tasks related to Travel Studio, Salesforce, API and agent portal projects.

Key Responsibilities

- Manage external brochure distribution for trade partners.

- Oversee the delivery of creative assets for BDM teams.

- Monitor and report on competitor pricing and activities.

- Manage merchandise delivery as needed.

- Complete tactical product proformas for retail partners.

- Assist in planning, coordinating, and executing agent incentives and famils.

- Update and deliver trade/agent training assets (internal and external).

- Set up and manage agents in Travel Studio (TS).

- Load all promotions into Travel Studio, including late space offers.

- Assist with trade expos and sales events, ensuring expectations are met to drive sales.

- Support the delivery of sales/expo/event content.

- Assist with the execution of trade marketing activities, ensuring alignment with brand, sales goals, and campaign timelines.

- Ensure all campaigns and promotions are effectively communicated to key stakeholders.

- Support both ongoing and ad-hoc trade/B2B communications.

- Collaborate with trade partners to execute co-op campaigns.

- Complete proformas for co-op and trade campaigns, including tactical activities.

- Maintain the sales and marketing calendar.

- Support affiliate & preferred partner online content/updates to ensure they are successfully serviced to achieve sales growth.

- Perform ad-hoc Sales support as required.

- Support actioning of the CST DOCS Report.

- Perform ad hoc CST support tasks as required during busy periods.

- Perform project management and tasks as delegated.

Experience, Requirements and Key Behaviours

- Experience in sales or marketing, ideally in a travel industry role beneficial.

- Experience using booking or CRM platforms beneficial.

- A passion for pursuing excellence in results.

- Excellent relationship and collaboration skills, collaborates and contributes to team successes.

- Strong attention to detail.

- Excellent written and verbal communication skills.

- Excellent time management and organizational skills.

- Willingness to learn new skills, processes and systems in a fast-paced environment.

- And of course, a passion for all things travel related

Why Join Us?

- Generous travel discounts for you, your family and friends

- Career development and growth opportunities with supported training and development to grow your skillset.

- 2 days paid leave per year for volunteer opportunities of your choice.

- Your birthday off

- Annual Free Trip.

- Access to retail discounts and Flight Centre travel group benefits.

- Employee Assistance Program.

- Great working culture working with people who are passionate about travel.

Global Touring Values

Our values aren’t just words on a page. They’re the backbone; the steeringwheel; the soundtrack to how we embrace each day. Like a well baked brownie, every ingredient combines to achieve the rich consistency fuelling the soul of Global Touring.

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