Senior Support Worker

We are seeking a Senior Support worker for a maternity leave cover with weekday hours and no weekend work at Sutherland. Apply now

Working at Achieve is more than just a job. Our team makes a real difference in people’s lives every day – and we make sure to support our staff too. We create a workplace where everyone feels safe to be themselves. We welcome people from all backgrounds because we know that different experiences, languages, and cultures help us better support our clients and make Achieve stronger. We’re committed to making sure everyone can take part – whether that’s through physical access or by making sure people feel included in how things are done and how decisions are made.

Achieve Australia is a purpose‑driven community organisation that provides services to people with disability and is an NDIS‑registered provider.

About the role

The Senior Support Worker is responsible for supporting care staff in assisting clients to develop skills, maximise their independence, participate within the community and facilitate relationships. This role will deliver practice leadership to the team, promote active supports and model desired behaviours within the team.

Role Responsibilities

- Promote the delivery of support in accordance with Individual Support Plans to assist clients to remain safe and healthy.

- Apply the organisation’s customer service framework, adopting a person‑centred approach, to identify and deliver support solutions and service options that align with client’s culture, lifestyle and preferences.

- Provide front line staff with advice, coaching, training and feedback on general client care.

- Support team members to implement Individual Support Plan and to gather and analyse information to identify issues and determine if changes are required to meet clients individual needs.

- Complete mandatory documentation and any supporting documentation accurately and within given timeframes to meet operational requirements.

- Provide and promote timely reporting on incidents, risks and complaints in accordance with Achieve Australia policies and procedures and legislative requirements, and participate in any investigations as required.

- Monitor the implementation of behaviour support plans and provide client facing staff with support on positive behaviour support strategies, restrictive practices management and active support.

- Contribute to building and maintaining strong internal and external stakeholder relationships, including families and carers.

Qualifications

- Relevant qualifications in disability, aged care or individual support.

- Demonstrated experience as a disability support worker.

- Demonstrated experience in managing and supporting service delivery teams.

- Working knowledge of Supported Independent Living.

- Experience working with complex behaviours and youth clients would be highly regarded.

- Knowledge of legislation and regulations governing the disability sector and related issues.

Benefits

- Salary packaging options mean you keep more of your take‑home pay before tax.

- Car leasing is another salary packaging option.

- Free personal and financial counselling for you and your family.

- Range of paid leave and flexible work arrangements.

- Support for a healthy lifestyle, access to fitness passport memberships and wellness programs.

- Regular training and support to succeed in your role, including paid induction for frontline staff.

- A strong record of promoting from within.

Background checks

As part of applying for a job with us, you might need to go through checks before you start. These could include reference checks, a National Police check, an NDIS Worker Check, a Working with Children check and verification of your right to work in Australia.

How to apply

To register your interest, please click ‘Apply Now’ and provide a resume. If you want to share a bit more about you, feel free to add a cover letter as well.

Accessibility and more information

If you need any reasonable adjustments to help you apply, participate in the process and set you up for success, please reach out – we’re here to support you. Reasonable adjustments are also available to support staff in their roles beyond recruitment.

Contact

For more information about Achieve Australia, visit www.achieveaustralia.org.au. If you have questions or need help applying, contact careers@achieveaustralia.org.au or call 02 9066 5550.

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