Senior Support Worker

Hours per week: 16 hours

Interview date: To be confirmed after shortlisting

If you are passionate about helping others and eager to advance in the care industry, consider joining our team as a Senior Support Worker

Main duties of the job

We believe in growing talent from within and offer our staff opportunities like NVQ apprenticeships, providing you with a solid foundation for career progression.

Our service aids those recently discharged from the hospital or under the care of the Rapid Response Service, providing short to mid-term homecare support to promote independence.

As a Senior Support Worker, you will monitor, support, and supervise our dedicated Support Workers, ensuring the delivery of the highest standard of services for our valued customers.

We would like to welcome candidates with either an NVQ Level 3 or equivalent substantial experience in a related field to apply, and we also welcome those who show an interested in pursuing a relevant qualification.

About us

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Thats why we focus on getting the things that matter to our people right.

The council is committed to creating an environment of positive working relationships where everyone feels engaged, supported and able to thrive. Our Identity is a framework which sets out how we are all expected to lead, work and act to deliver our services. We will not tolerate discrimination, bullying or harassment of any kind. Everyone is expected to promote a culture of inclusion, dignity, trust and respect which is underpinned by our vision and Our Identity framework.

Job responsibilities

Specific duties and responsibilities

- Work closely with the Team Leader and other relevant colleagues creating person centeredand CQC compliant support plans.

- Attend the customers first visit from the Wiltshire Support at Home service to introduce theservice and support the customer in understanding the support approach.

- Be able to undertake risk assessment and encourage positive risk-taking approach.Complete risk assessments which may include environmental, medication and mobility,working with customers and support workers to manage risk and record actions andstrategies agreed.

- Instigate where appropriate the management and oversight of the correct procedures forcarrying out Medication Assessments and the completion of paperwork to be placed in thecustomers home for the Support Workers

- Liaise with health colleagues to raise any medication concerns and seek appropriateinstructions and guidance

- Work collaboratively with partners this may include Health Teams, Care Homes, CareAgencies and Hospitals. Have a good understanding of the discharge process andrequirements of supporting people recently discharged from hospital, take responsibility forensuring that relevant information (health conditions and medication) is gathered, andsystems are in place to ensure the customer and staff remain safe and risks are managedappropriately.

- Assist in the provision of appropriate safe care, in accordance with the regulations andquality standards. When leading out of hours cover, initiative will need to be taken to ensurethe team are following correct procedures.

- Have a thorough knowledge of CQC regulations and how they enforce them through theinspection process.

- Complete, distribute and monitor paperwork required by CQC registration, and held in thecustomers home, for the provision of a r service, such as medication administration records.

- Ensure all paperwork is compliant, thorough and well-maintained to ensure the service isinspection ready.

- Drive effective and consistent communication between professionals and the customer andtheir family to ensure all agencies are working in partnership and the risk of duplication andrepetition is reduced.

- To respond in a timely and professional manner to referrals and feedback as required on theprogress of these referrals.

- Provide customers (and where appropriate their representatives) with information about theWiltshire Support at Home service including expectations and contact details, advising howcustomers can raise concerns.

- Record all contacts accurately and in a timely way. Keep all information about customersand their families secure and confidential. Capture and record relevant actions, events anddecisions in accordance with case management principles.

- Monitor customers progress and achievement of goals.

- Working under the direction of their line manager ensure that the Wiltshire Support at Homeservice runs smoothly and efficiently.

- Exhibit good organisational skills and a flexible approach to support the team through anydisruptions/changes within the daily routine.

- Report changes in support plan visits to the case manager and allocator as soon aspractically possible.

- Liaise with the Senior Planner to match support workers with customers

- Provide information, support and guidance to support workers to enable them to safely andeffectively provide support as agreed in the support plan.

- Ensure that support workers are working to the support plans and those services aredelivered in accordance with the identified needs of customers.

- Deal effectively with on-call/emergency issues, for example covering visits directly orindirectly when support workers are sick or absent.

- Provide timely feedback to the team of issues arising out of hours. As the Senior supportworker, decisions will need to be made with authority.

- Participate in transfers of customers requiring further support to another internal team oralternative provider.

- Positively engage in regular supervision sessions, preparing appropriately and ensuringagreed actions are undertaken in an agreed time frame.

- Monitor and provide support to a small group of support workers ensuring that theirperformance in the delivery of the service meets the required standards.

- Promote continued professional development, reflective practice and evidence-basedlearning. Alert the Team Leader to any concerns. Participate in the appraisal of a staff.

- Where improving work performance or HR procedures are implemented support and workunder the direction of the Team Leader.

- Provide additional support where development needs are identified, undertake in service 1:1training where appropriate, participate in the delivery of in-service training to small groups ofstaff.

- Under the direction of the Team Leader participate in the Induction of new staff, this mayinclude arranging, mentoring with another staff member, shadowing and in the field training.

- Reviewing daily communications

- Observation of support visits

- One to one supervisiono Spot-checks of practice

- Audit files.

- Have an expert awareness of safeguarding in line with Wiltshire policy, including making referrals and participating in safeguarding investigations.

- Using experience, knowledge and skills to identify the signs of abuse and neglect and follow agreed local protocols to ensure customers are protected from harm/risk of harm.

- Be an ambassador for the Council and the department at all times, always representing theCouncil positively, professionally and appropriately at meetings with customers, externalpartners and agencies.

- Be able to respond to civil emergencies under instruction

- Take a lead in challenging practice to make improvements to service.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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