Guest Experience Agent

4 weeks ago

Perth, Western Australia Tourism Western Australia Full time
Overview

About the company: The Westin Perth Hotel, a rejuvenating haven with luxury accommodation, 5-star amenities and a dynamic city center location. The Westin Perth provides a refreshing location for mindful meetings or inspiring events. All of the hotel's 368 guest rooms – including ten Club Suites, eight Westin Suites, five Executive Suites and one Presidential Suite. More than 2,300 square meters of versatile event space; all equipped with cutting-edge technology, including Grand Ballroom.

This is a Full Time position performed overnight; therefore Full Time Australian working rights and overnight availability is required.

Responsibilities

- The check in and check out of hotel guests
- Maintaining guest accounts
- Taking reservations when required
- Assisting with all guest inquiries and directing internal and external phone calls
- Ensuring that all guests feel welcome and comfortable whenever they have contact with the Front Office Department
- Creating a welcoming impression as an ambassador for the hotel at all times
- Supporting guests with our new generation food options

Qualifications & Skills

- Competent with Word, Excel, PowerPoint and software packages
- Competent with OPERA Software or similar
- Passion for delivering energetic customer service
- Positive attitude and an energetic personality
- Articulate and confident
- Passionate about a career in hospitality management

What you will enjoy

Marriott's "Life. With the Works", offers a portfolio of benefits so you can experience greater freedom to redefine a work-life balance that meets your needs. With more leave, more benefits, and more perks. Including:

- Flexible working
- Parental leave, Birthday leave, Long service leave portability across all 30 Marriott Brands
- Enhanced superannuation
- Travel & stay benefits including eligibility into our Bonvoy loyalty program
- Incentive, recognition, and wellbeing programs
- Excellent career growth and learning opportunities
- EAP Services Access available

We are looking forward to reviewing your application.

Only successful candidates shall be contacted.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

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