Guest Service Agent

3 weeks ago

Perth, Western Australia Pro-invest Careers Full time

About Country Comfort Perth:
Nestled close to the Perth Domestic Airport, Country Comfort Perth offers a relaxing, comfortable stay with free Wi-Fi, on-site parking, a swimming pool, and an on-site restaurant. Our guests enjoy complimentary transfers to and from Perth Airport Terminals, and we are conveniently located near the serene Grove Farm Reserve and Swan River.

Join us in providing exceptional experiences and creating lasting memories for our guests

Position Overview:

As a Guest Service Agent, you will play a pivotal role in ensuring our guests have an outstanding experience from the moment they arrive. You will be part of a passionate, dedicated team committed to delivering personalized and efficient service. Your role will vary from check-in/check-out duties to guest assistance and providing local insights.

If you are someone who thrives on delivering exceptional service, has a positive attitude, and loves working in a dynamic environment, we would love to have you on our team

Key Responsibilities:

  • Provide warm, welcoming, and efficient check-ins and check-outs for all guests.

  • Work effectively with all departments to deliver a seamless experience for both internal and external customers.

  • Use your local knowledge to provide guests with recommendations for dining, sightseeing, and more.

  • Maintain the front desk area to a high standard, ensuring it is always welcoming and well-presented.

  • Promote additional services such as room upgrades, late check-outs, and in-house amenities.

  • Assist colleagues during peak periods to ensure consistent and high-quality guest experiences.

  • Follow all procedures for guest confidentiality, cash handling, key control, and lost property management.

  • Stay up to date on training, property procedures, and policies. Help maintain a clean and safe working environment.

What We're Looking For:

  • A genuine enthusiasm for delivering a memorable guest experience.

  • Friendly, clear, and confident in your interactions with guests and colleagues.

  • Ability to think on your feet and adapt to changing guest needs.

  • Willing to help others and collaborate to ensure a smooth experience for everyone.

  • Keep track of guest preferences, payments, and internal processes with ease.

  • Ideally, you have some experience in hospitality or customer service, but it's not a must – we're willing to train the right person

  • Bring your smile to work and spread positive energy – it's contagious

  • Must be comfortable working a variety of shifts, including evenings, weekends, and public holidays.

Why Join Us?

  • Work in a supportive team with opportunities for growth and development.

  • Enjoy discounts on accommodation and other perks.

  • Have a direct impact on creating a memorable experience for our guests.

  • Close to Perth Domestic Airport, with easy access to nearby attractions and services.

We are committed to creating a diverse, inclusive workplace, and we encourage all applicants to apply.


#J-18808-Ljbffr

  • Guest Service Agent

    1 week ago

    Perth, Western Australia Mercure Perth Full time $45,000 - $60,000 per year

    Company DescriptionIbis Perth has recently undergone a stunning refurbishment, unveiling a fresh new look that elevates the guest experience to a whole new level. Ideally located in the heart of Perth's vibrant West End, just 300 metres from the bustling Murray and Hay Street shopping malls, the hotel features 192 modern, air-conditioned rooms. Guests can...

  • Guest Service Agent

    3 weeks ago

    Perth, Western Australia Pro-invest Careers Full time

    About Country Comfort Perth:Nestled close to the Perth Domestic Airport, Country Comfort Perth offers a relaxing, comfortable stay with free Wi-Fi, on-site parking, a swimming pool, and an on-site restaurant. Our guests enjoy complimentary transfers to and from Perth Airport Terminals, and we are conveniently located near the serene Grove Farm Reserve and...

  • Guest Service Agent

    1 week ago

    Perth, Western Australia Novotel Perth Murray Street Full time $60,000 - $80,000 per year

    "Hospitality is a work of Heart" at Novotel Perth Murray Street. Everything we do, we do to help our guests and our people feel welcome and feel valued to give them the best experience possible.ALL about us:WINNER of the 2025 'Superior Accommodation' award at the Australian Hotels Association WA Accommodation Awards for Excellence, Novotel Perth Murray...

  • Guest Service Agent

    1 week ago

    Perth, Western Australia Quest Perth Ascot Full time $70,000 - $120,000 per year

    Quest Apartment Hotels is the largest and fastest growing apartment hotel operator in Australasia with more than 170 franchised properties across Australia, New Zealand, United Kingdom and Fiji.  While Quest is a member of The Ascott Limited, a leading international lodging owner-operator, Quest at Perth Ascot is locally owned and operated. We love helping...

  • Guest Service Agent

    1 week ago

    Perth, Western Australia Marriott International Full time $45,000 - $60,000 per year

    Additional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationFour Points by Sheraton Perth, 707 Wellington Street, Perth, Western Australia, Australia, 6000SchedulePart TimeLocated Remotely?NPosition Type Non-ManagementPOSITION SUMMARYFour Points by Sheraton - where timeless classics are integrated with modern details. The atmosphere...

  • Passenger Service Agent

    3 weeks ago

    Perth, Western Australia Menzies Aviation Full time

    OverviewAdd expected salary to your profile for insightsWe have an exciting opportunity for a Part Time (between 19 - 38 hours per week depending on flight schedules) versatile and talented to join the Menzies Aviation Team based at the Perth Airport.Our passenger service team are responsible for providing exceptional customer service whilst ensuring the...

  • Passenger Service Agent

    3 weeks ago

    Perth, Western Australia Menzies Aviation Full time

    OverviewAdd expected salary to your profile for insightsWe have an exciting opportunity for a Part Time (between 19 - 38 hours per week depending on flight schedules) versatile and talented to join the Menzies Aviation Team based at the Perth Airport.Our passenger service team are responsible for providing exceptional customer service whilst ensuring the...

  • Central Reservations Agent

    1 week ago

    Perth, Western Australia The Meat and Wine Co. Full time $45,600 - $136,800 per year

    Seagrass Boutique Hospitality Group are looking for experienced Central Reservations Agents to join our central reservations team in Perth. Working directly with the Central Reservations Manager, you will be responsible all reservations for our 3 Perth based restaurants. Being the first point of contact with our guests, our agents should want to make...

  • Central Reservations Agent

    1 week ago

    Perth, Western Australia Seagrass Boutique Hospitality Group Full time $104,000 - $130,878 per year

    Seagrass Boutique Hospitality Group are looking for experienced Central Reservations Agents to join our central reservations team in Perth.Working directly with the Central Reservations Manager, you will be responsible all reservations for our 3 Perth based restaurants. Being the first point of contact with our guests, our agents should want to make a...

  • Guest Services Manager

    3 weeks ago

    Perth, Western Australia Westin Hotels And Resorts Full time

    Additional Information Full Time role Job Number25132367 Job Category Rooms & Guest Services Operations Location The Westin Perth, 480 Hay Street, Perth, Western Australia, Australia, 6000 VIEW ON MAPSchedule Full Time Located Remotely?NPosition Type Management Guest Services Manager We are looking for an excellent Guest Services Manager on Duty to rise with...