Guest Service Agent

Join to apply for the Guest Service Agent - PT - Holiday Inn West Perth role at IHG Hotels & Resorts

First impressions count. To get our guests' memorable experiences off to an unforgettable start, we're looking for a Guest Service Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

Whether our guests are traveling on business or for fun, enjoying a quick night, or relaxing for the week, we thrive on making our guests stays brighter and helping them create memories that will last a lifetime. Irresistible smiles are our specialty...so, if you can help us spread the joy of travel to all, we'd love to give you a warm welcome to the Holiday Inn family.

West Perth is now home to one of IHG's fastest growing hotel brands, Holiday Inn. Located within walking distance to Kings Park, Holiday Inn West Perth is IHG's first Perth property outside of the city centre. Part of the hotel's charm is the former 1902 Walsh Family residence which sits at the front of the property as a destination restaurant, as will the two character-filled boardrooms that currently occupy the space. Additionally, all 101 guestrooms are undergoing a soft refurbishment to bring it in line with Holiday Inn's standard, and what our guests want.

The moment a guest steps into our hotel, they walk into a genuinely memorable experience. As a Guest Service Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a seamless experience... you'll also create the warm atmosphere that makes our guests feel at home.

Responsibilities

• Kicking off truly memorable guest experiences with the warmest of welcomes.
• Acknowledging IHG Rewards Club members and returning guests in person or over the phone.
• Taking, managing, and receiving payments for guest bookings.
• Making the check-in and check-out process feel swift and seamless.
• Staying one step of our guests' needs to anticipate requests and offer tailored recommendations.
• Being our guests' trusted contact – helping with everything from bill issues to restaurant recommendations.

What we need from you

• Previous experience in a Front Office position or with Opera (PMS) is highly regarded.
• Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to.
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.
• Availability to work a rotating roster, including shifts on weekends and Public Holidays. Open availability is highly advantageous.
• Fluency in the local language - extra language skills would be great, but not essential.
• Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computer skills.
• Applicants must have unrestricted Australian working rights.

Why join us?

At Holiday Inn West Perth, we offer so much more than just a job. We provide a work environment that values work-life balance and supports your personal and professional growth.

Benefits

• Attractive hourly rate – HIGA Level 3
• Flexible Working Options – tailored to your needs, whether you are a parent seeking flexible hours or someone looking for a supportive workplace.
• Permanent Hours – guaranteed hours each week, so you know you are always on the roster.
• Employee Perks & Wellbeing – Paid birthday leave to celebrate your special day. Enhanced Parental leave options to support your growing family. Proactive Health Days to keep you feeling your best.
• Workplace Support – A friendly and supportive team with managers who provide ongoing training and development.
• Career Growth – Access to our lifelong development program and career milestone celebrations as you grow within IHG.
• Hotel Perks – On shift Duty Meal. Amazing Employee Rate Accommodation at 6000+ IHG Hotels Worldwide. Food & Beverage Discounts at IHG Hotels. Access to a retail discount platform to make your pay go even further.
• Paid Annual & Personal Leave – We value your time off and ensure you get the rest you deserve.

Ready to start your journey with us? Join us and you will become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care; that you notice the little things that make a difference to guests as well as always looking for ways to improve.

Apply now to become part of the IHG family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Hospitality

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