Concierge

2 weeks ago

Sydney, Australia Hyatt Hotels Corporation Full time

Responsibilities

- Responsible for greeting and welcoming guests

- Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements

- Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel

- Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations

- Respond to complaints and find the appropriate solution

- Provide maps and directions.

- Assist in on-site events such as weddings or corporate meetings.

- Develop and expand a network of contacts within the community.

Qualifications

- Previous experiences as a Concierge within a five star hotel or similar environment preferred

- Must possess a professional presentation

- Outstanding guest services skills, sophisticated verbal & written communication skills with high attention to detail

- Strong interpersonal and problem-solving abilities

- Highly responsible and reliable

- Ability to work well under pressure in a fast-paced environment

- Extremely organised and well developed computer knowledge

- Extensive knowledge of Sydney and surrounds

Must already have a valid visa to work in Australia

Working at Park Hyatt Sydney will include:

- Access to employee benefits such as complimentary shift meals, discounts for the Spa and all Food and Beverage outlets

- Access to complimentary and discounted Hyatt accommodation worldwide

- Access to internationally recognised learning and development programs and opportunities

- Access to an employee assistance program and paid family leave benefits

- Being part of a diverse and inclusive team, passionate about their work

A career with Hyatt opens a world of opportunities. We have continually been named one of the World’s Best Multinational Workplaces with the aim to create an authentic culture of care and service. Our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt. If you are looking for a fulfilling career, please apply through www.careers.hyatt.com

Grand Hyatt San Francisco | San Francisco , CA , US

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