▷ [Urgent] Guest Services Supervisor

Support daily operations of the property and help make amazing memories for our guests whilst building your career.

Overview

At YHA Australia, we provide affordable, quality accommodation with purpose. We're committed to creating a more open and welcoming world where connections thrive and experiences matter. We are a not-for-profit, membership-based organisation where profits go back into improving our properties and creating positive social, cultural and environmental impact. For over 80 years, we’ve been making travel accessible and transformative. Our network spans 19 uniquely characterful properties across Australia – from the rooftop views of Sydney Harbour YHA to historic cells at Fremantle Prison to eco-retreats nestled in National Parks. We’re proudly part of Hostelling International – a global community of 3,000+ places to stay across 70+ countries. We believe travel should move you to think differently, live boldly, and protect the world you’re exploring.

About the role: We are on the search for a proactive and passionate hospitality allrounder to join our dynamic team in a part time position (minimum 15 hours per week). The Guest Services Supervisor is the role that allows you to gain exposure to all operational aspects of our properties. This is a unique position that lets you work across the property with the support of the Property Manager and our broader YHA network, with development opportunities locally and across Australia. This role is the perfect next step for someone looking to build the foundation of a career in general or property management.

Responsibilities

- Positively and proactively lead and support team members across all departments to ensure a seamless flow of day-to-day property operations, recruitment and performance management
- Oversee daily operations at reception, ensuring all transactions are complete and accurate across YHA systems: check-in, check-out, payments, and other data collection
- Ensure that the property is clean, safe, and well presented at all times including supporting maintenance requirements
- Ensure all health and safety procedures are adhered to, to ensure the safety and wellbeing of our team and guests
- Assist with stock control and procurement including inventory checks and restocking supplies as required

About you

- Ideally you’ll have experience in customer or guest service in an accommodation environment. You may have been a Duty Manager, Team Leader, Supervisor or Manager
- You’ll need to have good attention to detail and organisational skills
- Experience using Microsoft Office and POS or Hospitality systems would be beneficial (we use Mews)
- Flexibility to work a rotating roster, including nights, weekends and public holidays
- RSA certification is essential and First Aid certificate is desirable
- Knowledge of the Hobart local area and travel/tourism industry is essential

Our Values

- Work together – We open doors for each other as well as our guests
- Give our best – We bring our best selves every day we come to work
- Put our guest first – We know great hosts make great holidays
- Think differently – We see problems as opportunities
- Have fun – We celebrate and enjoy being together

What's in it for you

- Travel Perks: Free stays across our network – because we love travel as much as our members do
- Team Adventures: Opportunities to visit other locations for team building and training
- Discounts: Access to benefits at various stores and across the YHA network
- Growth: Professional development and career opportunities throughout YHA
- Cultural Flexibility: Swap standard public holidays for ones that have personal meaning
- Wellbeing Support: For you and your immediate family through our Employee Assistance Program
- Referral Program: Know someone great? We reward successful candidate referrals

Are you ready to help make the world a more connected place? Submit your resume and a cover letter telling us why you're perfect for this role

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