Guest Services All Rounder

Who we are

At YHA Australia, we provide affordable, quality accommodation with purpose. We're committed to creating a more open and welcoming world where connections thrive and experiences matter. 

What sets us apart? We're a not-for-profit, membership-based organisation where profits go straight back into improving our properties and creating positive social, cultural and environmental impact. For over 80 years, we've been making travel accessible and transformative. 

Our network spans 19 uniquely characterful properties across Australia – from the rooftop views of Sydney Harbour YHA to historic cells at Fremantle Prison to eco-retreats nestled in National Parks. 

We're proudly part of Hostelling International – a global community of 3,000+ places to stay across 70+ countries. We believe travel should do more than move you from place to place, it should move you to think differently, live boldly, and protect the world you're exploring. 

About the role:

YHA Hobart is seeking an enthusiastic hospitality profession to join our team. The perfect candidate will dynamically support both the front desk and housekeeping teams, committed to delivering exceptional guest service and maintaining the property's immaculate condition, in line with the esteemed standards associated with YHA properties.This is a unique position that allows you to work across Reception, Housekeeping, Guest Activities and Food & Beverage. Offering development opportunities locally and across Australia, this role is the perfect next step for someone looking to build the foundation for a career in general or property management. 

We are also looking for Housekeeper specific positions, so if you are interested in Housekeeping only, please still apply. You would not need an RSA or First aid for that position.

Responsibilities include:

• Reception - Welcoming guests to the property and ensuring their check in process is seamless whilst ensuring all accounts and documentation is recorded accurately.
• Guest Activities - Create, promote and plan guest activities including social events and activities to ensure our guests stay engaged and entertained.
• Housekeeping - Ensure the property and guest rooms are maintained to the highest standards. This includes ensuring laundry and managing any maintenance or safety issues are managed efficiently.
• Food & Beverage - Maintaining food hygiene and compliance remains of the highest standards. Preparation and service of food and beverages including coffee making / barista duties.
• Health & Safety - Ensure adherence to all YHA Policies and procedures to ensure the safety of yourself and others.

About you:

• You will need to have exceptional interpersonal and communication skills and enjoy providing guests with a fun and engaging service
• Ideally you'll have experience in customer service, hospitality, or similar
• You'll need to have good attention to detail and organisational skills
• Experience using Microsoft office and POS or Hospitality systems would be beneficial
• Flexibility to work a rotating roster, including nights, weekends and public holidays
• RSA certification is essential and First Aid certificate is desirable (these can be obtained prior to starting.)
• Knowledge of the local area and travel/tourism industry

Our Values

Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions. 

• Work together – We open doors for each other as well as our guests
• Give our best – We bring our best selves every day we come to work
• Put our guest first – We know great hosts make great holidays
• Think differently – We see problems as opportunities
• Have fun – We celebrate and enjoy being together

What's in it for you

• Travel Perks: Free stays across our network – because we love travel as much as our members do
• Team Adventures: Opportunities to visit other locations for team building and training
• Discounts: Access to benefits at various stores and across the YHA network
• Growth: Professional development and career opportunities throughout YHA
• Cultural Flexibility: Swap standard public holidays for ones that have personal meaning
• Wellbeing Support: For you and your immediate family through our Employee Assistance Program
• Referral Program: Know someone great? We reward successful candidate referrals

Are you ready to help make the world a more connected place?

Submit your resume and a cover letter telling us why you're perfect for this role