Guest Service Agent

As a member of our Club Lounge Team, you will be a helpful host, a local expert, and a proud brand ambassador. Whether you’re welcoming our guests to the hotel at check-in, preparing beverages or serving them delicious food, you’ll be devoted to creating memorable experiences throughout their hotel experience.

**Your day to day**

Help guests - ensure guests are greeted upon arrival and make time to interact effectively. You’ll be happy to help if a guest needs directions, facilities explained or something as simple as a toothbrush

Managing guest accounts - making sure our guests check-in to the hotel, enjoy their stay, and then have the correct billing throughout for a smooth departure experience

Preparing and serving food and drinks to high standards

IHG Rewards Club advocate - you will drive loyalty by enrolling guests to become members, and doing all you can to recognise existing members

Fixing problems - you will be there to help resolve guest issues and ensure they leave having had an exceptional stay

Balance your book - know how to manage guests billing and payments and follow policies and procedures of cash handling. Ensure all credit and financial transactions are handled in a secure manner

Be a neighbourhood host - know what’s happening in the neighbourhood and the hotel keeping up to date with events, groups and hotel information such as guest feedback

**What we need from you**
- Previous experience in a Restaurant & Bars or Hotel Front Office related position is highly regarded
- Qualifications in Hotel Management and/or in Food & Beverage related fields preferred
- Flexibility - night, weekend and holiday shifts are all part of the job
- Excellent communication skills, bilingual or multilingual language skills are advantageous - Valid Responsible Service of Alcohol Certification required - A team player, ability to work in a fast-paced environment and prioritise your own workload as well as jump in and help your colleagues as needed -Knowledge of Opera highly regarded
**What you can expect from us**:
We give our people everything they need to succeed. Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team. You’ll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey
- Free staff meal on shift
- Full uniform provided, laundered in-house
- Paid birthday leave in addition to your annual leave
- Supportive, high performing team, offering plenty of mentoring & coaching opportunities to develop your skills
- You have the opportunity to fast track your career with a growing global company
- Popular hotel perks and discounts on the retail platform Some of the best employee discounts across our IHG Hotels for accommodation, food and beverage

Our way is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.

So, join us and you will become part of our ever-growing global family.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.