Macq 01 - Guest Services Agent

22 hours ago

Hobart, Australia Federal Hospitality Full time

**About MACq01**

Nestled in the heart of the historic Hobart waterfront, you will find MACq 01 Hotel; a Federal Group luxury hotel that combines premium accommodation with immersive, unforgettable experiences. Throughout the halls and across the walls of MACq01, you'll find engaging pieces of history, art and stories that connect our guests to the beautiful state of Tasmania.

**What you can expect in a day in this role?**

This role will support varied aspects of Front Office operations. In this role you will be responsible for assisting the Front Office team in providing all guest services, such as: guest check in / check out; making and amending reservations; booking and confirming internal and external tours; updating guest profiles; assisting with luggage and valet parking

**What you will bring to the role**:

- Two years minimum experience in the Hotel industry within Front Office/Reservations (ideally as a Guest Service Agent)
- Excellent communication, interpersonal and time management skills
- Ability to multitask and work well under pressure with a positive demeanour
- A current **full manual drivers** licence
- A valid Responsible Service of Alcohol (RSA)
- A flexible approach to working hours over a 7-day roster including weekends, public holidays and evening shifts
- Experience with hotel reservations software RMS or similar

**What you can expect from us**:
Along with this fantastic job and Federal Hospitality discounts across our hospitality and tourism properties, you will also receive:

- Delicious FREE staff meal available per shift
- Access to hundreds of discounts across many brands, helping you save on everyday expenses, including phone bills, fuel and groceries, fashion, restaurants, and entertainment
- Supportive work environment with learning and development opportunities

**Interested? Take the next steps to apply

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