Client Service Administrator

3 days ago


City of Melbourne, Australia WILSON GROUP Full time

About the Role

- Tullamarine working location
- 1-day WFH
- Monday-Friday 9-5

This role is responsible for coordinating technician schedules and ensuring customer inquiries are managed promptly, professionally, and with a friendly approach. You will also oversee customer invoicing, reporting, and reconciliations. Acting as a key facilitator of information, you’ll handle supplier invoices, support daily operations, generate reports, complete reconciliations, and provide general administrative support.

Duties & Responsibilities

Daily Operations and Administration:

- Answer and triage incoming calls.
- Assist with scheduling Security Technicians.
- Manage invoicing and accounts payable.
- Liaise with subcontractors and clients to ensure service standards.
- Monitor and update technician licenses.
- Schedule approved leave and RDOs.
- Provide administrative support to the Victorian Technology team.
- Maintain data systems for files, invoices, contracts, client data, and site information.
- Attend and minute meetings as directed.

Invoicing:

- Handle fortnightly and monthly invoicing, including manual invoices and credit notes.
- Ensure accurate customer billing and resolve queries.
- Reconcile subcontractor accounts and resolve outstanding issues.
- Code invoices and manage accounts payable.

Operations, Administration, and Reporting:

- Assist in producing and distributing monthly P&L reports.
- Maintain standard operating procedures.
- Manage overheads like stationery and consumables.
- Maintain filing systems for installation files and client data.
- Maintain Petty Cash.

Who We Are Looking For

- Minimum 2+ years of experience in Accounts Administration, Accounts Payable, or Accounts Receivable
- Scheduling experience is highly regarded
- Exceptional communication and organisational skills
- Strong customer-centric focus
- Ability to work efficiently as part of a team
- Demonstrates initiative and sound judgment
- Confident interpersonal and communication skills
- Advanced computer skills and ability to quickly learn new systems
- Ability to build relationships at all organisational levels
- High-level administrative skills with strong attention to detail

Qualifications and Experience

- Cert IV in Accounting and Bookkeeping or Cert IV in Business Administration is highly regarded.

Wilson Security is an employer of choice, engaging with our people both online and in person. We offer comprehensive Training and Development, Employee Benefits like a Wellbeing Hub, Health Insurance discounts, and Employee Assistance Programs.

Our Innovation Council and Corporate Social Responsibility team connect with our communities through fundraising, sponsorship, and team building. In 2021, we were recognised by the Australian Security Industry Association as the Outstanding Security Guarding Company.

We are committed to building a workforce that reflects the diversity of the communities we protect, with a focus on supporting Aboriginal and Torres Strait Islander peoples. Our inclusive culture celebrates innovation and teamwork, highlighted by our monthly STRIVE awards.

#J-18808-Ljbffr



  • City Of Stirling, Australia Holden Accountants Full time

    OverviewClient Service Administrator - Client Service Co-ordinator role at Holden Accountants. The successful applicant will demonstrate integrity, honesty and ethics; be client-oriented with a desire to exceed client expectations and provide exceptional service; deliver services in a professional manner with personality, flair and friendliness; have a keen...


  • Council of the City of Sydney, Australia WILSON GROUP Full time

    ABOUT THE ROLE - Taren Point NSW working location - 1-day WFH - Monday-Friday 8:00 AM – 4:00 PM This role is responsible for coordinating technician schedules and ensuring customer inquiries are managed promptly, professionally, and with a friendly approach. You will also oversee customer invoicing, reporting, and reconciliations. Acting as a key...


  • Melbourne City Centre, Australia Corporate Travel Management Full time

    **About CTM** Corporate Travel Management (CTM) is a global leader in business travel management services. We drive savings, efficiency, safety and sustainability to businesses and their travelers in every corner of the world. Its proven business strategy combines personalised service excellence with client-facing technology solutions to deliver a return on...


  • City of Melbourne, Australia ACS Property Services Full time

    Overview Are you passionate, dedicated to customer satisfaction, and eager to be part of a dynamic team? About us ACS Property Services is a leading cleaning service provider across Australia, committed to excellence. Founded in 2007, our national footprint now spans 1000+ client sites and employs over 800 staff. Our company values revolve around being...


  • Melbourne City Centre, Australia HAYS Full time

    Client Services Administrator, $65,000 - $68,000 + Super, supportive and friendly working environment **Your new company** **Your new role** **ADMINISTRATION TASKS** - Administrative support for the general projects department - Management of project documentation and site reports - Purchase Orders and Invoices (PRONTO & SIMPRO systems) - Document Control...


  • Melbourne, Australia Charterhouse Full time

    **Client Services Administrator**: - **Boutique Financial Services Firm**: - **$75 + super + Bonus**: - **Supportive and growing culture** **About the Company** A great opportunity for an experienced Client Services Administrator who is looking to take the next step. Overseeing the day to day administration operations and supporting the administration...


  • Melbourne, Victoria, Australia WTP | Wasply Talent Partnership Full time

    Base pay range A$75,000.00/yr - A$90,000.00/yr Our client is a well-established consulting firm that partners with SMEs to deliver strategic insight, management accounting, tax and accounting compliance services and data/analytics software; providing practical advice that drives real outcomes. With strong tech systems, a high-performing team and a...


  • Melbourne, Victoria, Australia WTP | Wasply Talent Partnership Full time

    Base pay rangeA$75,000.00/yr - A$90,000.00/yrOur client is a well-established consulting firm that partners with SMEs to deliver strategic insight, management accounting, tax and accounting compliance services and data/analytics software; providing practical advice that drives real outcomes.With strong tech systems, a high-performing team and a well-known...


  • Melbourne, Victoria, Australia The Andersen Partnership Full time $60,000 - $90,000 per year

    Client Services Administrator | Professional Services | MelbourneJoin a reputable professional practice firm that genuinely values its people and recognises the contribution each team member makes to the firm's ongoing success.This is a collaborative environment offering clear career progression and long-term growth opportunities.About the RoleIn this role,...


  • Wollongong City Council, Australia Illawarra Mercury Full time

    Are you a highly organised and detail-oriented individual with a passion for providing exceptional support? We're seeking a Client Services Officer to join our clients financial planning team in Wollongong.In this role, you will be the backbone of the financial planner's operations. You'll handle essential back end procedures, freeing up the planners to...