Client Services Administrator

3 days ago

Melbourne City Centre, Australia Corporate Travel Management Full time

**About CTM**
Corporate Travel Management (CTM) is a global leader in business travel management services. We drive savings, efficiency, safety and sustainability to businesses and their travelers in every corner of the world. Its proven business strategy combines personalised service excellence with client-facing technology solutions to deliver a return on investment to clients.

CTM was founded in 1994 in Brisbane, and today is one of the largest travel management companies in the world

**About the Role**
As part of CTM’s ongoing focus to deliver customer service excellence, the Client Services Administrator will work alongside the Account Management team and will be responsible for fulfilling several basic CVM duties. Ultimately, we want our account managers on the road visiting our clients. To do that, we need the Client Services Administrator to ensure business continuity occurs by undertaking a series of tasks including but not limited to responding to customer queries, assisting with client training requirements, report generation and analysis, implementation support and customer service support. The Client Services Administrator is fundamental to enabling the account management team to effectively manage and deliver value across CTM’s portfolio of existing customers.

The role of Client Services Administrator requires a self-motivated individual who demonstrates a strong customer focus. You will have excellent attention to detail with a keen eye for numbers and accuracy. The role will involve detailed problem solving and logical thinking. This role will be diverse, and you will work alongside several account managers so your time management skills will be crucial to your success.

**Knowledge, Skills and Abilities**
- Minimum 2-3 years travel industry experience in a support, consultant or customer service role with proven ability in effective customer service
- Good understanding of CTM systems or ability to quickly acquire the knowledge of this system
- Intermediate level in Excel, Word and PowerPoint
- Excellent time management and organizational skills with the ability to multitask and prioritise according to agreed deadlines
- Customer service focused; solution orientated with strong initiative
- Good analytical skills to assist in the interpretation of data for Account Management and Sales
- Strong communication skills

**Why CTM?**
CTM offer a strong, established, and sustainable work environment which will support your career development and wellbeing.
As a global organization CTM offers a range of employee benefits that you can access, including;
- Travel discounts
- Perkbox - Retail, Lifestyle, Entertainment and Health and Wellness discounts & benefits
- Training and Development opportunities
- Annual Volunteer Day
- x2 Wellness/Chillout Days
- Blended work arrangements with hybrid WFH flexibility
- 2 Weeks extra leave - Purchase Leave

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