Bank Product Governance Lead

Overview

Bank Product Governance Lead (250001CA)

At RACQ, we’re good people doing good things, making a positive impact every day, with opportunities to learn, grow, and be more

About the role:

As the Bank Product Governance Lead, you’ll play a pivotal role in strengthening the Division’s risk and governance capabilities. You’ll be responsible for developing and maintaining frameworks that ensure compliance with regulatory requirements while supporting both the organisation and our members.

This role also contributes to the delivery of a member-first strategy by implementing effective and efficient operational plans, processes, and procedures that drive performance and support strategic outcomes.

Key Responsibilities

- Lead Governance and Compliance Frameworks, develop and maintain RACQ Bank’s product governance frameworks, policies, and reporting processes to ensure alignment with regulatory requirements and industry best practices.
- Drive Strategic Risk and Regulatory Advice, provide expert guidance on current and emerging regulatory frameworks, supporting risk identification, monitoring, and management across the business.
- Foster Operational Excellence and Efficiency, champion continuous improvement, streamline divisional processes, and drive cost-effective operations that enhance member engagement and business performance
- Cultivate Leadership and Collaboration, model RACQ’s values through effective people leadership, cross-functional teamwork, and strong stakeholder relationships both internally and externally.
- Ensure Safe, Compliant Team Operations, supervise team performance, training, and compliance obligations, ensuring safe work practices, risk controls, and prompt remediation of any breaches.

About you

- Tertiary Qualification, minimum of a university degree in a relevant field such as banking, finance, or business
- Industry Experience, 5–7 years of experience in banking or financial services, with broad exposure to operational and strategic environments.
- Commercial Acumen, proven ability to navigate complex settings and translate insights into clear, commercially sound decisions.
- Stakeholder Engagement, strong collaboration skills with the ability to influence and deliver outcomes across diverse stakeholder groups.
- Regulatory & Analytical Expertise, deep understanding of relevant regulations, paired with advanced problem-solving and critical analysis capabilities.

Why join RACQ?

It is an exciting time to be part of RACQ as we continue our transformation towards better, smarter solutions that deliver more security and prosperity for Queenslanders. We are big enough to make a real difference in our community, yet small enough to nurture your professional and personal development.

By joining RACQ, you’ll be part of new sustainability initiatives, including a commitment to being a carbon neutral organisation by 2032. We’ve invested in and partnered with sustainable companies, including the introduction home solar and batteries, Green Home and Car Loans, and many other products and initiatives. We’ll continue to advocate for, research, and offer green solutions.

RACQ is committed to ensuring that every employee has access to flexibility in their role. We encourage all candidates to discuss what flexibility means to you, and how we can help you find your balance.

What we offer you

Our employee benefits are designed to enrich your work life, your home and the community you live in, some of these include:

- Financial benefits and discounts on a range of banking, assistance and insurance products
- Give back to our communities with paid volunteer leave, payroll giving and volunteering for community events such as MotorFest.
- A range of flexible working and leave options, parental leave of 16 weeks primary carer leave, purchased leave up to 4 weeks per year, cultural observance leave, substitution of public holidays for cultural/religious reasons, personal leave for wellbeing, gender affirmation leave.
- Prioritise your wellbeing with discounts on health programs and access to wellbeing initiatives such annual flu vaccinations, corporate health insurance offer and free and confidential Employee Assistance Program (EAP).
- Invest in your development with in-house development programs and access to an extensive digital learning platform.

Please Note: to objectively and comprehensively assess your potential and suitability for the role, RACQ may require you to complete psychometric assessments and/or background checks (which may include working rights, professional references, employment history, qualification/education, professional membership, criminal history, credit, bankruptcy, watch list, politically exposed person, ASIC financial register, directorship and driving history checks) as part of the application process. Want to know exactly which background checks are needed for this role? Reach out to Human Resources at

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