Manager Workplace Banking

**Position Specific Responsibilities**

The Manager of Workplace Banking will lead, develop, and retain a team of Business Development Managers (BDMs) to deliver business **Development Excellence**by role modelling effective business development techniques, ensuring quality and mutually beneficial strategic partnerships.

In this role, you will ensure the team has the necessary skills, attributes, behaviours, and motivation to provide friendly, personal, and efficient service in meeting the full financial needs of customers regarding lending products and services. Working with your team, you will be responsible for generating high quality home lending opportunities for Home Lenders through the Workplace Banking Program. You will have extensive knowledge in lending and strong capabilities in stakeholder management and leadership.

Your team will generate these new business opportunities through supporting your peers/lenders in establishing and managing corporate partnerships through Workplace Banking Program.

**About the Business**

Customer Service Lending (CLS) drives mortgage growth, exceptional service, and a unique model.

We collaborate across the bank to build a brighter future and achieve the Group’s NPS +30 goal. Retail Banking Services delivers seamless banking to 10M+ customers, offering market-leading products supported by world-class systems and processes.

**Your main responsibilities will be to**:

- Create an exceptional team
- Play an integral part in identifying, nurturing, and developing our business.
- Driving an operational culture of continuous improvement.
- From a retail perspective, the team also plays a key role in generating visibility for the ‘Commonwealth Bank’ brand in the marketplace.
- Coach and lead the team of BDMs to achieve success and set team and individual goals
- Establishing trustworthy relationships and building rapport with Corporate partners for business opportunities

The Manager of Workplace Banking will be expected to deliver on the following key areas:

- **Critical Stakeholder Management**by developing and maintaining relationships with Lenders and their Managers within Institutional Banking, Corporate Banking, Private, Premier, Mobile, Business Banking and Branch customer segments. Consistently displaying behaviours that encourage transparent and productive working relationships and a high-performance culture.
- **Business Strategy**by identifying and implementing areas of growth and improvement within your portfolio. Contribute to the annual strategic planning process for your state and review business performance and identify value creation opportunities for not only your portfolio but your team.
- **Risk Management**by assessing and identifying potential risks that may hinder the reputation, safety, security, and financial prosperity of the Commonwealth Bank. Adhere to compliance and risk standards of the Home Loan Referral Source and Wellbeing Programs.

**Your key relationships will comprise of**:

- Institutional, Corporate & Business Banking and their companies
- Your immediate peers throughout Australia.
- Customer Service Lending

**We’re interested in hearing from people who have**:

- Demonstrated leadership, coaching, people management skills, preferably in sales and/or lending environment.
- Proven success in achieving business sales and service results.
- Detailed technical understanding of lending products, processes, and systems.
- Proven ability to source, establish and manage relationships with external business partners to generate high volumes of business outcomes.
- Expertise in establishing and maintaining relationships with strategic business partners and developing mutually beneficial relationships.
- Strong lending background
- Proven ability in creating and designing new content for stakeholders and customers.
- Relevant financial services experience or a business-related degree (economics, marketing, finance, business).
- Demonstrated capability and experience in business development roles.

**Your Development**
We are passionate about our people’s development. We continually strive to improve our extensive training and development solutions to develop and retain engaged, passionate and valued people. Through a diverse range of education, experience and exposure opportunities the Group supports employees to develop in their roles and build a solid foundation for their future career with us. If you live the values and demonstrate the people capabilities we can offer great opportunities.

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Advertising End Date: 14/03/2025