Head of B2B Operations

3 weeks ago

City of Melbourne, Australia ENGIE Group Full time

Overview ENGIE is seeking a strategic and operational leader to join our Energy Markets team as Head of B2B Operations. This pivotal role will lead the operational backbone of our B2B retail electricity business, ensuring excellence in systems, processes, and people to support scalable, compliant, and customer-focused growth. You’ll drive the strategic direction of operational platforms, champion continuous improvement, and ensure operational integrity across billing, customer transfers, metering and more. This is a unique opportunity to shape the future of B2B energy operations in a dynamic and growing business. Key Responsibilities - Lead strategic direction across B2B operational functions, aligning systems and processes to business goals - Own the roadmap for operational platforms (billing & CIS), ensuring scalability and resilience - Oversee revenue assurance, billing accuracy, metering, and market processes - Drive cost efficiencies through process optimisation and vendor performance - Lead and develop a high-performing team, fostering a culture of accountability and excellence - Ensure regulatory compliance and proactively manage operational risks - Champion system enhancements, automation, and integration with adjacent platforms - Deliver actionable reporting and insights to leadership teams - Partner with internal and external stakeholders to deliver sustainable change About You You’re a seasoned leader with deep expertise in B2B retail electricity operations and a passion for driving operational excellence. You bring a strategic mindset, strong governance capabilities, and a track record of delivering scalable solutions in complex environments. Qualifications & Experience - Bachelor’s degree in Business, Information Systems, Finance, or Economics - Significant experience leading operational teams in B2B retail electricity - Proven experience in system implementation and migration projects - Strong vendor management and cross-functional collaboration skills - Expertise in billing, metering, settlements, and revenue assurance - Demonstrated ability to drive automation, process redesign, and continuous improvement - Experience managing performance, coaching teams, and fostering career growth ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, carer’s responsibilities, sexual orientation, gender identity, pregnancy, religion, marital status, health, disability or political opinions. Aboriginal and Torres Strait Islander peoples, people with disability, people from diverse cultural and linguistic backgrounds and people of the LGBTIQA+ community are encouraged to apply. Our differences are our strengths. Business Unit: Supply & Energy Management Division: BP AUSTRALIA Legal Entity: INTERNATIONAL POWER (AUSTRALIA) PTY LTD Professional Experience: Skilled ( >3 experience Education Level: Bachelor's Degree #J-18808-Ljbffr

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