Corporate Applications Administrator

Overview Do you want to work for an iconic Western Australian organisation committed to changing lives and making a difference to your community? For more than 130 years, St John WA has been a cornerstone of support in Western Australia connecting with the community through education, training and care. As a trusted not-for-profit, the organisation’s unwavering mission is to serve humanity and build resilient communities which we do through a strong team spirit, camaraderie and the collaboration of all team members – paid and volunteers alike – working together to support wellbeing and health for every Western Australian. St John WA is powered by team members who have a strong sense of belonging and purpose and combined we are a leader in pre-hospital care and related products with revenue of about $500 million across 17 different services, and a team of 8500 including 3500 paid team members and 5000 volunteer team members. Last year, we connected with 1.2 million Western Australians including: - 340,000 people through first aid training, education and engagement, - 362,000 people who received care close to where they live and work, - 410,000 received trusted transport and emergency care when they needed it most. Corporate Applications Administrator As our Corporate Applications Administrator, you are responsible for ensuring the organisation’s corporate off-the-shelf applications are well supported and effectively enabled across the business. The role combines systems administration, application support and incident resolution, lifecycle activities, and governance enablement, providing a breadth of responsibility across multiple domains. As the first point of contact for business users, the position is business-facing and requires both a functional understanding of core applications (ERP, CRM, HRIS, and Microsoft tools) and the ability to provide technical support while translating technical information into clear, accessible language for non-technical users. The nature and scope of support activities will vary depending on the application and its defined support delivery agreement. This position is a permanent full-time position based at our head office in Belmont. What you’ll do - Act as systems administrator or SME for assigned applications (ERP, CRM, HRIS) across multiple domains. - Manage user access, roles, permissions, and security settings. - Configure application parameters, workflows, or modules as required. - Monitor system health, usage, and performance to ensure reliable operations. - Provide trusted application expertise to stakeholders, explaining functional impacts and system interactions. - Support integrations by understanding how applications connect within the broader technology ecosystem. - Maintain, and where required develop, FAQs, knowledge articles, and how-to guides to promote consistency and self-service. - Participate in continuous improvement initiatives to enhance functionality, performance, and user experience. What you’ll need - Relevant tertiary qualification in Information Technology, Business Systems, or a related field - At least 2 years’ hands‑on experience supporting one or more corporate off‑the‑shelf applications (Dynamics 365, UKG, Salesforce, Chris 21), preferably across multiple domains - Experience supporting and administering Microsoft 365 collaboration and productivity tools, including Power Platform and SharePoint - Proven ability to provide responsive, user‑focused support to stakeholders and business users - Strong problem‑solving and diagnostic skills with experience resolving application incidents - Skilled in maintaining documentation, support logs, FAQs, and knowledge bases. What’s in it for you - $550 Health and Wellness reimbursement - 17.5% leave loading - Competitive remuneration package - Salary packaging options up to $18,500 per annum - Free emergency ambulance cover - Free first aid training To apply To apply for this exciting opportunity please select "Apply Now". Alternatively, if you have any questions please contact Lena Lee via email at Lena.Lee@stjohnwa.com.au. Applications close on Friday 14 November 2025 at 6pm. EEO Statement St John WA is committed to creating an inclusive environment which provides a sense of belonging and enables a welcoming, diverse, capable and connected workforce who represent the community we serve. Our goal is to ensure people feel safe to be themselves. We actively encourage applications from people of all ages, genders, nationalities, abilities, and cultural backgrounds, including Aboriginal and Torres Strait Islander peoples, members of the LGBTIQ+ community, and all other suitable applicants. Please note that St John will not accept recruitment agency applications for this position. St John reserves the right to select a shortlist from the applications received. The selection process employed will be at the discretion of St John. #J-18808-Ljbffr