New South Wales Strata Management

3 weeks ago

Council of the City of Sydney, Australia PICA Group Full time

Baulkham Hills NSW 2153, Australia

Posted Thursday 2 October 2025 at 2:00 pm

The impact you’ll have:

Our clients rely on us to manage their properties smoothly and professionally. As an Assistant Strata Manager with our NSW Strata Management branch, you’ll play a vital role in keeping everything running behind the scenes. By responding to client enquiries, preparing documents, supporting meetings, and coordinating with internal teams, you’ll help deliver the service our clients expect, which allows our Strata Managers to focus on client advice. This role is essential to maintaining client satisfaction and ensuring statutory deadlines are met.

What you’ll do:

Every day is varied. One moment you’re answering client enquiries, the next you’re preparing minutes or chasing contractors. In this role you will:

- Respond to client enquiries with professionalism and follow through on resolution.
- Prepare and issue meeting notices, agendas, and minutes.
- Keep accurate records and support compliance and financial processes.
- Liaise with internal teams to coordinate repairs, maintenance, and contractor requests.
- Organise workloads to meet statutory deadlines and client expectations.

What you’ll bring

- Experience: 1-3 years in administration and/or customer service is preferred. Many successful ASMs join us from backgrounds such as real estate, finance, insurance, or other professional services. But we also welcome applicants from customer-facing roles in industries like retail, hospitality, or contact centres where organisation and client service are key.
- Technology proficiency: Confident with Outlook, Word, Excel, Teams, and able to pick up new systems quickly.
- Customer service skills: Respond quickly and professionally.
- Clear communication: Both written and verbal, with accuracy and professionalism.
- Organisation and time management: Prioritise tasks and meet multiple deadlines.
- Attention to detail: Maintain accuracy in records, documents, and financial tasks.
- A growth mindset: Willing to learn strata processes and progress your career.

What’s in it for you:

At PICA Group, we want you to thrive. Here’s how we support you.

- Growth : Gain training and career pathway options across PICA Group.
- Flexibility : Balance work and life with 50/50 hybrid options.
- Challenge : No two days are the same. Variety and deadlines will stretch your skills.
- Belonging : Join a supportive team where collaboration and relationships matter.
- Giving Back : Protect people’s homes and communities with the work you do. We’re passionate about doing good and giving back
- PICA Perks : Discounts and wellbeing programs that support life inside and outside of work.

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