Coordinator – Children’s Contact Services

Centacare Geraldton Limited t/as Centacare Family Services is seeking expressions of interest for the position of Coordinator for our Children’s Contact Service, located in Geraldton Western Australia. This role is suited to experienced professionals with a passion for supporting children and families through challenging transitions and complex circumstances.

The Children’s Contact Service (CCS) provides vital support for families experiencing conflict or difficulties following separation. Our service facilitates supervised contact and changeover arrangements, prioritising the safety and wellbeing of children during times of family change.

This is a full-time opportunity, with working hours from Monday to Friday, and the possibility of occasional self-rostered 3-hour weekend shifts (paid at penalty rates). The remuneration package is based on the SCHCADS Award 2010, reflecting your skills and experience, and includes:
• Level 5.1 remuneration at $51 per hour (est $100,776 annually), plus applicable penalty rates, superannuation, and attractive salary sacrifice options
• Professional development opportunities each year
• A supportive and inclusive workplace culture

Selection Criteria: Qualifications
• Formal qualification in Psychology, Social Work, Child Services, Human Services, or a related discipline is highly regarded
• Minimum of 3 years’ management experience within children’s services or community services

Selection Criteria: Skills & Experience
• Experience in client intake and risk screening, ideally within a case management context
• Proven ability to work with children and families facing conflict, trauma, or high-stress situations
• Capacity to maintain impartiality and neutrality in facilitating sensitive family interactions
• Exceptional written and verbal communication skills, with the ability to prepare evidence-based reports for various stakeholders
• Sound knowledge of family law, post-separation conflict, and family/domestic violence issues, with practical application in service delivery
• Commitment to Centacare’s philosophy and values, contributing positively to an inclusive team environment
• Demonstrated experience in staff management, supervision, and professional development, including feedback and support across multidisciplinary teams
• Strong organisational skills to manage competing priorities and maintain high standards under pressure
• Proficiency with technology and case management systems to ensure accurate record-keeping and client confidentiality
• Commitment to ongoing professional development and reflective practice
• Excellent interpersonal skills, with the ability to build rapport and collaborate with families, colleagues, and external agencies from diverse backgrounds

This position offers a rewarding opportunity to make a meaningful difference in the lives of children and families. The successful candidate will display resilience, empathy, and a dedication to supporting vulnerable families, along with contributing to a positive and collaborative workplace.

Remuneration & Benefits
• SCHCADS Award 2010 Level 5.1 – $51.00 per hour plus superannuation
• Salary sacrifice option and significant tax benefits available as a PBI employer*
• A paid day off if rostered on your birthday
• Paid closure between Christmas and New Year
• Strong work-life balance in a supportive team environment
• Annual professional development opportunities

Compliance Requirements
• Successful applicants must hold, or be eligible to obtain, a WA Working with Children Check, National Police Clearance (no older than 12 months), and a current WA Driver’s Licence

Centacare is committed to equal opportunity and encourages applications from Aboriginal and Torres Strait Islander people, people with disability, and people from culturally diverse backgrounds.

How to Apply
Please submit your current resume and a cover letter addressing the selection criteria using the APPLY NOW button.