Service Coordinator

Service Coordinator – NDIS | $70K + Quarterly Bonuses | Career Progression | WFH Flexibility

Perth, WA (Work From Home + House Visits as Needed)

Full Time | Monday–Friday | $70,000 + Performance Bonuses Awarded Quarterly

Join a Growing, Purpose-Driven NDIS Provider

CareWA Services is a proudly registered NDIS provider delivering high-quality, person-centred disability support across Western Australia for over 5 years. We're a passionate and values-driven organisation, focused on empowering participants to live independent, fulfilling lives.

Due to continued growth, we are seeking an experienced and organised Service Coordinator to join our professional team. This role offers career progression opportunities, remote working, and the chance to play a key role in delivering impactful services to our community.

About the Role

As a Service Coordinator at CareWA Services, you will be responsible for coordinating and overseeing service delivery for a portfolio of NDIS participants. The role is dynamic and people-focused, requiring excellent rostering skills, strong attention to detail, and the ability to build strong, professional relationships with managers, participants, families and support workers.

While this is predominantly a work-from-home role, you will also conduct occasional face-to-face visits with participants, management or support workers to ensure services are being delivered in line with our company values

Key Responsibilities

• Develop and manage efficient, person-centred rosters for support workers
• Coordinate service delivery to ensure alignment with participant goals and funded supports
• Occasional home visits to monitor service quality and performance
• Maintain accurate documentation and ensure NDIS compliance
• Liaise with management and directors
• Contribute to continuous improvement and quality assurance processes
• Support the onboarding of new participants and workers as required

What We Offer

• Competitive salary of $70,000 + quarterly performance bonuses
• Flexible work-from-home arrangements with support and structure
• Career development opportunities within a growing organisation
• A supportive and inclusive team environment
• Purposeful work that directly impacts the lives of people living with disability
• Autonomy, trust, and a chance to make the role your own

About You

To thrive in this role, you will bring:

• Previous experience in a Service Coordination, Rostering, or Team Leader role (NDIS or community services preferred)
• Strong understanding of the NDIS and person-centred service delivery
• Proven experience with rostering and scheduling across multiple clients/staff
• Excellent communication, organisational, and problem-solving skills
• Ability to work autonomously and manage competing priorities
• A commitment to quality, compliance, and participant outcomes
• Tech-savvy with experience using NDIS provider software (e.g. Shiftcare)

Essential Requirements

• Current WA Driver's Licence and access to a reliable vehicle
• Proficiency in English
• NDIS Worker Screening Check
• Police Clearance (within 12 months)
• Full working rights in Australia

Ready to Elevate Your Career?

If you're a driven professional looking for a meaningful career with room to grow, we'd love to hear from you.

Apply now via Indeed with your resume and a short cover letter outlining your suitability for the role.

Or email applications to:

CareWA Services is an equal opportunity employer. We value diversity and inclusion and encourage applications from people of all backgrounds and abilities.

Job Type: Full-time

Pay: $70,000.00 per year

Benefits:

• Professional development assistance
• Work from home

Application Question(s):

• How many years of experience do you have as a Service Coordinator?

Language:

• English (Required)

Work Authorisation:

• Australia (Required)

Work Location: Hybrid remote in Langford WA 6147