Account Manager

About Us

Workwear Group (WWG) is part of Wesfarmers Industrial & Safety a division of Wesfarmers, a top 20 ASX listed company with over 100,000 employees. Housed under the banner of Workwear Group, our three iconic brands - KingGee, Hard Yakka and NNT - have been in the business of delivering workwear since the late 1920's.

We are the trusted partner in workwear solutions, manufacturing over seven million units each year. What sets us apart is our continuous investment in innovation, market knowledge, pioneering ideas and sustainability practices.

We work as one team. We put our customers first and are passionate about what we do. Joining WWG is an opportunity to thrive in an inspiring, safe, and inclusive community.

About the Role

As an Account Manager, you will play a pivotal role in managing and growing strategic relationships with key public sector clients, including Fire and Rescue NSW and similar emergency services across Australia. You’ll act as the primary point of contact, deeply understanding client objectives and operational needs to ensure WWG delivers tailored, high-impact solutions.

This role requires a proactive and collaborative approach—working cross-functionally with internal teams to gather insights, manage risks, and develop comprehensive proposals that align with contractual obligations. You’ll oversee day-to-day account servicing, ensuring smooth delivery, issue resolution, and ongoing client satisfaction.

Your ability to build trust, anticipate client needs, and translate them into actionable strategies will be critical to your success.

What you’ll be doing

- Maintain strong relationships with key clients ensuring alignment with their strategic objectives and operational needs
- Develop and execute customer-centric growth plans, identifying opportunities for organic expansion and aligning with broader sales strategies
- Lead the preparation and delivery of weekly and monthly performance reports (internal and external), including KPI tracking, trend analysis, and actionable insights to support decision-making
- Monitor contractual obligations and proactively address any non-compliance issues, ensuring risks are identified and mitigated in a timely manner
- Collaborate with internal teams to manage product life cycles, forecast demand, and optimise stock levels to maximise profitability and reduce obsolete inventory
- Work closely with commercial, operations, and supply chain teams to gather relevant information and build comprehensive client proposals
- Support the delivery of value-added initiatives that enhance client satisfaction and long-term engagement, aligned with strategic account goals
- Ensure all deliverables meet client-defined timeframes and internal performance benchmarks

Who we’re looking for

At our company, we value not only our great brands but also the people and teams that drive our success. In addition to technical skills, we seek team members who possess the following personable qualities:

- Strong work ethic and are committed to showing up for a team
- Openness to receive coaching and embrace self-reflection and self-growth
- Accountability for your actions, and emotions, and actively venture beyond your comfort zone
- Embrace innovation, take calculated risks, and inspire others to think outside the box
- Ability to build meaningful relationships, we prioritise our customers. Balancing commercial goals with customer satisfaction is key
- Ethical standards and demonstrating honesty and integrity in all interactions is fundamental to our team culture.

What we’re looking for

- Minimum 3 years’ experience in a similar account management role, with a strong focus on data analysis, reporting, and strategic planning
- Proven experience managing Tier 1 accounts, ideally within, or other complex stakeholder environments
- Industry experience or familiarity with uniform, apparel, or related sectors such as government, emergency services is highly desirable
- Strong analytical and reporting skills, with demonstrated ability to interpret data, monitor KPIs, and produce actionable insights that drive performance and compliance
- Excellent cross-functional collaboration and communication skills, with the ability to translate client needs into internal strategies and deliverables

What we offer

- The chance to join a great team of like-minded, hard-working people who are passionate about achieving our vision and the growth objectives of the company.
- Flexible working environment, allowing for work from home day/s each week.
- A competitive salary package and suite of benefits and perks, including a 50% discount on our brands Hard Yakka, KingGee and NNT and 5% Wesfarmers discount for Kmart, Bunnings, Officeworks and more.
- A tailored career and development plan, plus reward and recognition programs. Whatever your goals we’re here to support you on that journey.
- Our Wellbeing program, Thrive, with activities designed to support the Financial Wellness of our team, Celebrate Diversity, ensure we Get Physical and maintain Healthy Minds, including challenges, yoga, meditation and access to our Employee Assistance Program.
- We Learn, a dedicated hub for all things learning and development.

We actively work on creating a safe and inclusive environment free of discrimination. At Workwear Group we aspire to build a culture where diversity is celebrated, where Team Members feel a sense of “I Belong” and are empowered to bring their whole selves to work.

Thank you for your interest in Workwear Group. Due to anticipated high volumes of applicants, only shortlisted candidates will be contacted.

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