Library Service Officer | Full-Time and Part-Time Temporary with a Possibility of Permanency

10 hours ago

Canberra, Australia Australian Capital Territory Full time

Overview

Library Service Officer — Full-Time and Part-Time Temporary with a Possibility of Permanency

Closes: 09 October 2025

Classification: Administrative Services Officer Class 4
Salary: $84,901 - $91,501 plus superannuation
Position No: 52710, Several
Directorate: City and Environment
Advertised (Gazettal date): 04 September 2025
Contact Officer: Ramesh Karki on Ramesh.Karki@act.gov.au or 0262059034

Details: Libraries ACT is seeking a confident, community-focused leader to join our team as a Library Service Officer.

If you’re passionate about delivering exceptional customer service, enjoy working with people, and want to help shape the future of public libraries in Canberra, this could be your next chapter.

Responsibilities

- Lead by example, guiding and supporting branch staff and occasionally stepping in as Officer in Charge.

- Deliver high-quality customer service and resolve queries with confidence and care.

- Help run programs like Giggle and Wiggle, Sensory Story Time, and adult learning sessions.

- Contribute to continuous improvement and staff training across the network.

- Promote Libraries ACT’s resources and services to the wider community.

Libraries ACT operates seven days a week, and this role will involve shift work, including weekends, across the public library network.

What Makes You the Perfect Fit

You are a natural communicator and team player who thrives in dynamic, customer-facing environments. You are confident managing competing priorities, supervising staff, and responding to challenges with calm and clarity. You are tech-savvy, solutions-focused, and committed to lifelong learning.

Why Join Us

Libraries ACT is more than books—we’re about community, connection, and creating spaces where everyone belongs. You’ll be part of a team that’s passionate, forward-thinking, and proud to serve Canberra.

We are committed to creating an inclusive environment where diverse thoughts and perspectives can thrive. We encourage Aboriginal and Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds, veterans, younger and older workers, and people of diverse genders, sexes and sexualities to apply.

Eligibility and Other Requirements

- Prior to commencing this role, a current registration under the Working with Vulnerable People (Background Checking) Act 2011 is required. See WWVP registration information for details.

- This position requires a pre-employment medical.

Note

There is no current vacancy. A Merit Pool will be established from this selection process to fill temporary and permanent vacancies over the next 12 months, which may be part-time or full-time. Part-time hours will be considered, and the full-time salary noted above will be pro-rata.

How to Apply

- A written application of no more than two pages addressing the Selection Criteria.

- Your current curriculum vitae listing two referees and their contact details.

Applications should be submitted via the Apply Now button. Applicants should note that a Joint Selection Committee (JSC) established in accordance with the collective/enterprise agreement provisions will assess all applications for this position.

City and Environment

City and Environment Directorate was established on 1 July 2025 as an amalgamation of the Environment, Planning and Sustainable Development Directorate and Transport Canberra and City Services Directorate.

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