Service Receptionist

4 weeks ago

City of Melbourne, Australia Heartland Motors Full time

Overview

Bayford has been servicing Victorians for over 100 years and is now proudly part of the Autopact Group - one of Australia's largest and most respected automotive dealership groups. With a national focus on staff retention and customer satisfaction, we're committed to supporting our people and delivering outstanding service.

Position

We're now seeking a Service Receptionist to join our busy team in Epping. If you love interacting with people, thrive in fast-paced environments, and have strong attention to detail, this could be the perfect opportunity - no prior automotive experience required.

What you will need to demonstrate

- Previous customer service or receptionist experience (any industry)
- A friendly, professional manner with strong communication skills
- Confidence using computers and learning new systems
- Great organisational and multitasking abilities
- Ability to stay calm under pressure and solve problems proactively
- A team player attitude and willingness to learn
- A valid driver's licence

Responsibilities

- Greet customers warmly and manage check-ins at our Service Department
- Answer phone and email enquiries professionally and efficiently
- Assist with service bookings and appointment scheduling
- Provide updates to customers on their vehicle status
- Process invoices and support daily admin tasks
- Work closely with our Service Advisors and workshop team to ensure smooth operations

What we offer

- A supportive team with long-term staff and experienced leaders
- Career development opportunities within a national group - Competitive salary and job stability
- Staff discounts on vehicles, servicing, finance, health insurance & more
- Referral bonuses and employee assistance program

Our people stay because we invest in them. Many of our team have been with us for years - a clear reflection of the strong culture and support we provide. At Autopact Group, diversity is celebrated and equal opportunities are provided to all. Join us in our commitment to creating a supportive and inclusive workplace where everyone can thrive.

If you're looking for a stable role with a friendly team and real career potential, APPLY NOW and join us at Bayford Epping

Please Quote Reference Number 13566

Application form

Please Complete the Details in our Form Below

- * First Name
- * Last Name
- * eMail
- * Daytime Tel
- * CV
- (.doc, .docx, .pdf, .rtf or .txt ONLY, 4MB max file size)
- Cover File
- * Where did you find this vacancy?
- Adzuna
- CareerOne
- Jora
- NetYourJob
- Seek
- Workforce Australia
- Other

Complete this Additional Questionnaire:

1. (Q1) Which of the following statements best describes your right to work in Australia?
2. * (Answer 1)
3. (Q2) Do you have a current Australian drivers licence?
4. * (Answer 2)
5. (Q3) How many years experience do you have in a reception or customer service role?
6. * (Answer 3)
7. (Q4) Do you have previous Automotive industry experience?
8. * (Answer 4) Yes
9. No
10. (Q5) What is your expected annual salary?
11. * (Answer 5)
12. (Q6) Where are you currently living?
13. * (Answer 6)

Check for Confirmation HERE after you click SEND

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