Receptionist / Client Services

3 weeks ago

Council of the City of Sydney, Australia Northshorespecialist Full time

Overview

Full-Time Receptionist / Client Services – Administration Role
North Shore Veterinary Specialist Centre – Artarmon, Sydney

North Shore Veterinary Specialist & Emergency Centre is a leading referral hospital located in Artarmon, just a short walk from St Leonards and Artarmon Stations. We provide gold-standard care through our Specialist, Emergency, and General Practice services, operating 24 hours a day, 365 days a year. Due to staff movement, we are seeking an enthusiastic and experienced Receptionist / Client Services professional to join our friendly front-of-house team on a Permanent Full-Time basis. This role is ideal for someone who thrives in a busy, people-focused environment, enjoys variety, and understands the vital role that a cohesive reception team plays in delivering an exceptional client experience. Your bonus? You’ll be helping to care for our clients’ beloved four-legged family members every day.

About You

You will bring warmth, professionalism, and energy to every interaction and take pride in delivering exceptional service. You will also have:

- A genuine passion for caring for our patients and their owners.

- Proven experience in a strong customer service or administrative role.

- Outstanding communication and interpersonal skills.

- A reliable work ethic and stable employment history.

- High emotional intelligence and empathy.

- Excellent written and spoken English.

- The ability to stay calm under pressure and multitask effectively.

- Intermediate to advanced computer skills (Word, Excel).

- A collaborative approach and willingness to take direction.

Experience within a veterinary or medical reception environment is highly regarded, but candidates with extensive customer service experience from other industries are also encouraged to apply. Knowledge of RxWorks or ezyVet would be an advantage, though training will be provided for the right person.

Your Key Responsibilities

- Welcoming and assisting clients and their pets.

- Managing a high volume of phone and email enquiries.

- Scheduling appointments for multiple veterinarians.

- Maintaining accurate client and patient records.

- Processing insurance claims and pathology results.

- Handling bank reconciliations and general administrative duties.

- Providing support to veterinarians and management.

- Assisting with reception presentation, stock deliveries, and OTC sales.

What We Offer

- A varied, interesting, and rewarding role in a dynamic hospital environment.

- A supportive, professional, and friendly team culture built on trust, respect, and collaboration.

- Access to the VetPartners network and Employee Assistance Program (EAP).

- Above-award remuneration, commensurate with experience.

VetPartners is an equal opportunity employer that values diversity and inclusion.

If this sounds like the opportunity you’ve been looking for, please email your resume to:

victoria.nguyen@vet.partners Please note: Due to the high volume of applications, only shortlisted candidates will be contacted.

Unfortunately, phone enquiries cannot be taken for this position.

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