Customer Service Officer

Job Description
BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We're leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We're proud of brands, like COLORBOND steel that inspire and protect everything from hospitals to bridges and stadiums.

The Opportunity
Orrcon Steel is looking for a Customer Service Officer in our Albany branch. Orrcon Steel is a manufacturer of steel tube and pipe and leading Australian steel distributor with nationally recognised brands. This opportunity welcomes someone with a hands-on approach and a sales-driven mindset to be the friendly face and voice for a mix of phone, email, and walk-in customers, ready to provide practical advice and support.

But this isn't just a desk job — we're after a true all-rounder and team player. Someone who can drive sales, chase up leads, and build solid relationships, while also being ready to roll up their sleeves and pitch in wherever it's needed. If there's a job to be done, you're on it. If a customer needs a solution, you're already working on it. You'll also keep accurate records and handle data input carefully to make sure orders and customer deliveries are spot on, helping the whole team run smoothly.

What Will You Do?
Supported by an experienced team, you'll take real ownership of your work, you'll

• handle enquiries in person, over the phone, and by email, delivering timely, practical solutions to customers across farming, construction, fabrication, and manufacturing
• prepare accurate quotes and follow up to turn leads into sales
• support external sales reps with local knowledge, customer insights, and hands-on follow-through
• take initiative to solve problems, improve processes, and make the customer experience better every day
• help out with day-to-day branch work — whether that's assisting a customer at the counter or jumping in to back up your team when things get busy

More About You
You'll be keen to play a key part in helping a strong local business keep growing. You'll bring:

• strong communication skills — you're clear, confident, and easy to talk to
• a customer first mindset that means you follow through and close the loop with customers
• someone who enjoys variety, works well under pressure, and can juggle tasks without missing a beat
• a can-do attitude and sense of responsibility — you take pride in doing things right
• comfortable with tech and quick to learn new systems (experience with SAP or similar is a bonus)

Why BlueScope
As We're Creating Strength For The Future Through Our People, Products And Solutions, BlueScope Supports You To Build Your Expertise Within a Safe And Positive Team Environment. At BlueScope, You'll

• Learn and develop as you grow. Work alongside specialists and keep your skills and knowledge at the forefront of industry with our lifelong learning culture.
• Experience connection and care. Experience a positive, inclusive work environment where we look out for each other's safety and wellbeing.
• Build innovative products. Seek better, smarter ways to work, help develop sustainable solutions and make things happen.
• Deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do.

We're committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves, and we encourage Women and First Nations people to apply. We're passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal. At BlueScope, we offer work-life flexibility through our B-flex program.

It's an exciting time in our history as, together, we work towards Our Purpose:
"We create and inspire smart solutions in steel, to strengthen communities for the future."
Come and discover us at

Join us,
creating strength
for the future.