Customer Service Officer

Posted: 05/11/2025

Closing Date: 19/11/2025

Salary: $69, $74,002.53

Job Type: Permanent - Part Time

Location: Albany Leisure and Aquatic Centre

Job Category: Government, Defence & Emergency

Status: Permanent, Part Time (0.52 FTE).

Salary range: $69, $74,002.53 per annum (pro-rata) dependent on skills, qualifications and experience.

Opportunity: The City of Albany's Albany Leisure and Aquatics Team are looking for an enthusiastic, passionate and customer focused individual to take up the role of Customer Service Officer – ALAC for contracted 40hrs per fortnight with alternate weekend shifts. Reporting to the Customer Service Supervisor, this role will see you responsible for working in a support role within the City of Albany to provide a professional, friendly, positive, reception service for all customers to the Centre.

About You: Experience in a customer service environment with high exposure to the general public, excellent communication skills, well-developed computing skills and knowledge of the sport and recreation services industry are essential to this role.

If you meet the above requirements, have experience working in a similar position and are passionate about working for the City of Albany, please apply.

About Us: The City of Albany is one of Western Australia's most important and historic regional Cities. The services, facilities and activities that we offer are continually evolving and expanding. As an employee of the City, you can help us to reach our full potential. We employ around 450 staff members and provide an exceptional and committed service to the City of Albany and we create an environment where every employee has an opportunity to succeed. We are committed to a more diverse workforce and promote diversity and equal opportunity employment.

What We Offer: The City offers some great benefits including flexibility in when and where you work to ensure a work-life balance. You will also enjoy a range of other benefits including:

• Superannuation co-contributions of up to $4,500 per financial year
• Professional development opportunities, including training, memberships, and study assistance
• Excellent leave entitlements including annual leave loading and the ability to purchase up to an additional 8 weeks' annual leave per year
• Employee health and wellness program and initiatives including yearly flu vaccinations, skin checks and health assessments
• Access to our Employee Assistance Program (EAP) for you and your family
• Free ALAC Memberships
• Festive leave days
• Volunteering support
• Generous study assistance
• Employee recognition program
• Discounted Private Health Insurance
• Novated Leasing (where applicable)

Interested? Please review the job information kit below;

• Conditions and How To Apply
• Advice for Prospective Applicants

Please refer to the document for details on what to include in your cover letter to be considered for interview.

If you are having any difficulties or for further assistance with the process please contact People and Culture at or on

Role related queries should be directed to Tiffany Dew, Customer Service Supervisor at or or Simon Barras, Recreation Services Business Coordinator on

Deadline: Applications close 5pm Wednesday 19th November 2025.

The City of Albany is dedicated to promoting diversity and inclusion across all its organisational practices and is an equal opportunity employer. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, individuals from diverse cultural and linguistic backgrounds, people with lived disabilities, and individuals of all ages, sexual orientations, and gender identities.