Office Manager
3 days ago
Seven Corp on behalf of Kaizen IOT Pty Ltd (Best Repairs).
Overview:
Best Repairs is a leading appliance repairs and installation company in the Sydney region, servicing and installing products for globally recognised brands such as Westinghouse, Siemens, Smeg, Haier, and LG. We are looking for a full-time Office Manager to join the team.
In this role, you will be primarily responsible for overseeing the day-to-day administrative and operational functions of the business, ensuring smooth workflow across office management, financial processing, HR support, parts and inventory control, and service coordination. This position is a full-time ongoing position based in Alexandria, NSW.
Main Tasks:
- Office Administration and Workflow: Manage all day-to-day administrative and clerical tasks. Develop, implement, and maintain effective office procedures and systems to ensure operational compliance and efficiency.
- Financial Processing: Oversee and execute essential financial administration tasks, including invoicing, billing, payment processing, accounts payable/receivable management, and accurate submission of payroll and expense reports.
- Office and Vendor Management: Manage physical office facilities, equipment, and supplies. Cultivate and maintain professional relationships and contracts with external vendors, suppliers, and service providers (e.g., IT support).
- HR and Team Support: Collaborate with upper management to assist with Human Resources functions such as hiring, onboarding, performance documentation, and offboarding for office personnel and field technicians.
- Parts and Inventory Control: Coordinate the end-to-end logistics of appliance parts and supplies, including ordering, receiving, stocking, and inventory tracking. Liaise with vendors to ensure technicians have the correct parts for scheduled jobs, minimizing service delays.
- Reporting: Prepare detailed operational, productivity, and customer feedback reports for management to support data-driven decision-making and continuous process improvement.
- Service Dispatch and Scheduling: Efficiently manage the team that schedules in-home service and installation appointments. Prioritize urgent/emergency service calls and optimize technician routes based on location, expertise, and workload to maximize efficiency and response time.
- Work Order and CRM Management: Oversee the entire lifecycle of work orders, from initial creation through completion. Ensure the accurate entry and tracking of all necessary service and customer information within the company's CRM/scheduling software.
Required/Relevant Qualifications & Work Experience:
- Diploma of business (or relevant),
- At least one year of recent work experience in a similar role; OR 3 years’ work experience in the industry to substitute the formal qualification.
Required/Relevant Skills & Knowledge:
- Strong ability to manage multiple priorities, deadlines, and workflows efficiently.
- Excellent attention to detail and accuracy in documentation and reporting.
- Competence with financial record-keeping and reconciliation.
- Clear and professional verbal and written communication.
- Ability to build and maintain positive relationships with vendors, clients, and team members.
- Awareness of workplace compliance and safety requirements.
Annual salary will be between $77,000.00 to $83,000.00 (plus superannuation) depending on level of experience.
Job Types: Full-time, Permanent
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