Technical Support Officer

Job Description – Technical Support Officer – Clerk Grade 5/6 – Full Time – Ongoing ACIP – Menai High School (0000B3O8)

Location: Sydney Region

Advertisement Number: A900149813

Number of Positions: 1

Salary Range: $99,938.00 – $110,271.00 per annum (pro‑rata for part‑time roles). Total remuneration includes employer superannuation contribution and leave loading.

School Name: Menai High School

Staffing Area: Sutherland

FTE: 1.000

Contact Name: Kathleen La Rosa

Contact Phone Number: 0415 698 724

Contact School Admin: 99999999

Closing Date: 28‑Nov‑2025, 5:00:00 AM

Job Category: School Support Staff

Organisation: School Administrative and Support

Position Information

The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world‑class education through its public schools and providing funding support to non‑government schools. We employ, develop and support teachers, leaders and other staff to deliver the best outcomes for students and to advance the wellbeing of Aboriginal people.

About the Role

Technology Support Officers assist in providing efficient information technology support services along with performing maintenance and upgrades on departmental IT equipment to ensure effective operations at optimal speed and capacity.

Talent Pool

A talent pool may be created through this recruitment process. A talent pool is a group of candidates who have undergone an assessment process and have been identified as suitable for this role or similar roles for a period of 18 months. Being part of a talent pool means that you may be considered for ongoing or temporary employment for a range of similar roles. This offers exciting opportunities for you to gain a wide range of experiences to build your public service career.

Conditions

This is an ACIP (Above Centrally Identified Position) permanent non‑teaching position established through school funds. The successful candidate’s continued appointment to this position will be subject to the continuity of this funding, the ongoing requirement for the role and the educational needs of the school. Should the funding or the requirement for the position cease, the officer will receive priority consideration for placement at an alternative location. When accepting the position, the successful applicant will be indicating their acceptance of the terms and conditions attached to this appointment.

Special Notes

The Department of Education is the largest provider of public education in Australia with responsibility for delivering high‑quality public education to two‑thirds of the NSW student population. We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team (dandi@det.nsw.edu.au) or visit NSW Department of Education Diversity and Inclusion.

How to Apply

To apply for this role, please submit in either Word or PDF format:

- Cover Letter (max 2 pages) demonstrating how your skills, knowledge and professional experience meet the focus capabilities as outlined in the role description.

- Target Question Response (maximum 300 words per target question) answering the two targeted questions below.

- Current Resume (max 5 pages) including name, phone number(s) and email for two professional referees.

- Copies of your qualifications and/or academic transcripts.

Note: It is a requirement that all candidates submit their applications online via iworkfor.nsw. No paper based, email based or late applications will be accepted.

Targeted Question 1

Tell me a time when you identified a teacher / students learning needs related to technology? Outline the support that you provided. (300 words maximum)

Targeted Question 2

Outline a strategy you would employ to identify and respond to a network and/or hardware problem in a State High school? (300 words maximum)

We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture.

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