Customer Support

3 weeks ago

NSW Sydney Northern Sydney Central Coast, Australia MOTUS TRANSPORT PTY LTD Full time
About Us

At Motus Transport, we specialise in the transportation and warehousing of craft beverages and wine. As a trusted industry partner, we ensure our customers' products reach their destinations on time, every time. With a strong commitment to logistics excellence and customer service, we are looking for a proactive Transport & Logistics Customer Support Specialist to join our team.

The Role

We are seeking a detail-oriented and organised professional to provide exceptional customer support through inbound emails and calls. This role is ideal for someone with strong administrative skills who thrives in a fast-paced logistics environment and can quickly adapt to shifting priorities and customer requests.

Key Responsibilities:

Customer Service – Collaborate with your team to manage a shared inbox and phone line, ensuring all customer inquiries are handled efficiently.

Customer Support – Respond to customer emails and calls, providing clear and timely updates on inbound and outbound stock movements.

Order & Booking Management – Enter bookings into our operating systems, confirm transport arrangements, and ensure all necessary documentation is accurate and complete before dispatch.

Delivery Coordination – Liaise with drivers, warehouse teams, and customers to ensure smooth pickup and delivery processes, including managing delivery time slots with distribution centres.

Problem Resolution – Identify and address delivery or booking issues quickly, providing solutions and keeping all relevant parties informed.

Pallet & Equipment Control – Assist with tracking and reconciling CHEP and Loscam pallets to minimise losses and maintain accurate records.

Reporting – Maintain accurate customer and order records, and assist with basic reporting as required by the operations team.

What You'll Need:

Experience – Previous experience in customer service within the transport or logistics industry will be highly regarded.

Technical Skills – Enthusiasm for learning our operating systems eg Carton Cloud, CHEP and Loscam pallet control systems, and various distribution centre booking platforms.

Communication – Friendly people loving person who stays calm under pressure, ensuring clear and professional interactions with customers, suppliers, and team members.

Attention to Detail – Excellent organisational skills with a keen eye for accuracy, ensuring all bookings and paperwork are completed correctly before delivery.

Problem-Solving & Adaptability – Proactive approach to identifying issues, implementing effective solutions independently, and quickly shifting focus to accommodate the diverse and evolving requests from customers.

Team Player – A collaborative mindset, working efficiently within a shared inbox and supporting team members to maintain smooth operations.

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