Customer Support Consultant

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Join to apply for the Customer Support Consultant role at Forward Ability Support

• Join a Not for Profit who will provide you full training to be successful in your role
• Full Time - 4 day work week with Hybrid work (2 days WFH)
• Access to salary packaging benefits - increase your take home pay
  
  
  • Join a Not for Profit who will provide you full training to be successful in your role
  • Full Time - 4 day work week with Hybrid work (2 days WFH)
  • Access to salary packaging benefits - increase your take home pay
    
    
  About Us
  
  Forward Ability Support is a not-for-profit organisation with 60 years history of providing key services to people with spinal cord injuries or similar related health conditions. We are driven to make a brighter and more positive future for our community by supporting people with spinal cord injuries to live their best life. As an organisation we are looking for people who take pride in their work and are committed to excellence.
  
  BrightSky Australia is the social enterprise of Forward Ability Support and services the ageing and disability sector with medical consumables and equipment across Australia to the home, businesses and government. All profits go towards supporting Forward's community programs.
  
  About The Role
  
  Are you passionate about providing exceptional customer service? Join our Customer Support Team as a Call Centre Agent and make a meaningful impact In this highly fulfilling role, you will:
  • Be the first point of contact for customer inquiries via phone and email
  • Offer empathetic support and guidance during phone interactions
  • Utilise First Call Resolution to ensure our customers receive outstanding service
    
    

This role is a fantastic opportunity to work Full Time with a unique 4-day work week. Your hours will be 7:30am-5:30pm with a Rostered Day Off on Wednesday OR Thursday, your RDO will be confirmed after onboarding.

To help you get started, you'll initially work 8:30am-4:30pm Mon-Fri for a 1-month training period at our Newington office. Once you're up to speed, you'll transition to our 4 day work week with the opportunity to WFH 2 days a week.

About You

We are seeking individuals with a genuine passion for customer service and a love for helping people. If you're resilient, have a positive attitude, and thrive in a fast-paced environment, we want to hear from you. Reliability and a strong work ethic are key.

Experience with disability and related health products is a plus, but if you're keen to learn, that's great too

What We're Looking For

We are ready to support the right candidate to excel in this role. Ideally, you should have:

• Genuine and exceptional customer service skills
• Strong verbal and written communication abilities
• High attention to detail
• Proven problem-solving and critical-thinking capabilities
• Ability to work independently while contributing to team goals
• A collaborative mindset
• Confidence in working across multiple screens and systems
• Previous experience in a contact centre or the health space is highly desirable
• Willingness to complete a National Police Check, NDIS Worker Screening Check, and pre-employment health questionnaire
• This opportunity is only suitable for candidates with full Australian Work Rights***
• Internal applicants of Forward and BrightSky must inform their current Manager of their intention to apply for a role before submitting their application*
  
  

Desirable But Not Essential

• Proficiency in Microsoft Suite, Zendesk, and SAP
• Understanding of the disability sector or experience living with a disability
  
  

Why Join Forward and BrightSky?

At Forward And BrightSky, Your Work Has Purpose. We're a Passionate Team Driven By a Shared Vision—to Create a Brighter, More Inclusive Future For The Spinal Cord Injury Community. When You Join Us, You'll Experience

• Meaningful Impact: Be part of a for-purpose organisation where your contributions truly make a difference, supported by leaders and teams aligned with a common goal.
• Flexible Work Options: Enjoy hybrid working arrangements with the ability to work from home 2–3 days per week, depending on your role.
• Attractive Salary Packaging: Access generous Not-for-Profit benefits—up to $15,900 in general living expenses and $2,650 for meals and entertainment—to reduce your taxable income and boost your take-home pay.
• Great Locations: Work from our Newington office or Ferguson Lodge in Lidcombe—both well-connected by public transport and offering convenient parking.
• Employee Wellbeing Support: Benefit from our Employee Assistance Program, offering professional counselling and wellbeing resources for you and your immediate family.
• Extra Leave Benefits: As a permanent employee, you'll receive 2 days of paid Forward Leave annually, 4 weeks of paid Parental Leave, and access to Long Service Leave after just 5 years of continuous service.
  
  

If you're ready to take on this rewarding role and contribute to our team, apply now

Forward Ability Support is an Equal Employment Opportunity (EEO) employer and people from culturally and linguistically diverse backgrounds are encouraged to apply. Successful applicants will be required to consent to a Nationally Coordinated Criminal History Check and pre-employment health assessment.Seniority level

• Seniority levelEntry level

Employment type

• Employment typeFull-time

Job function

• Job functionCustomer Service
• IndustriesMedical Equipment Manufacturing

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