Customer Care Advisor

2 weeks ago

Sydney, Australia NSW Department of Customer Service Full time

**Customer Care Advisor NSW Fair Trading - Customer Care, Intake and Triage**

**Grade**:Clerk Grade 7/8
**Salary range**: $110,266 - $122,058 + superannuation and leave loading
**Duration**:Ongoing x2 roles**
**Applications Close**:Friday 14th March 2025 (9:59am)

**About the team**

An exciting opportunity has become available for a Customer Care Advisor to become part of a newly created team within Issues Resolution.

The establishment of the Customer Care, Intake and Triage team is designed to deliver on our key strategic priorities and will play in integral role in delivering clear and customer-centric services.

**About the role**

The Customer Care Advisor will support further and ongoing improvement in the handling of customer complaints, provide support for Ministerial and Executive matters, review and provide guidance on complex escalated matters, engage with stakeholders to support the delivery of frontline services to customers and draw insights from feedback that can be used to improve the customer experience.

This is a rare and exciting opportunity to be involved in the establishment of this new, integral team.

**To be successful in this role you will demonstrate**:

- Strong customer service experience with specific experience working with operational/frontline teams to provide exceptional customer service.
- Resilience and the ability to manage competing priorities while dealing with a diverse range of complex matters in a high volume, sensitive, customer focused environment.
- Experience building and maintaining collaborative relationships with key stakeholders focused on strong engagement, sharing insights and recognition to drive improvements.
- Experience providing specialist advice, constructive feedback, sharing techniques and skills to deliver a high-quality service and an enhanced customer experience
- Strong attention to detail, written and verbal communication skills and confident presentation skills.

**What we need from you**

Salary Grade 7/8, with the base salary for this role starting at $110266 base plus superannuation

**Closing Date**:Friday 14th March [9.59am]

**Careers at Department of Customer Service**
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

**Belong in our diverse and inclusive workplace**

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

**For more information, please visit**

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

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