Principal Project Officer, Service Delivery

About the role

The Service Delivery Manager – MHWCMS is responsible for leading a delivery team within the Mental Health and Wellbeing Client Management System (MHWCMS) program. This role will oversee the end-to-end implementation of the system across service providers, ensuring delivery is aligned with program timelines, budget constraints, and strategic objectives.

The position will manage a multidisciplinary delivery team, coordinating planning, execution, and monitoring activities to support successful implementation. A critical aspect of the role involves proactive stakeholder engagement—ensuring internal and external stakeholders are informed, consulted, and supported throughout the delivery lifecycle. This includes managing expectations, facilitating clear communication, and addressing risks or issues as they arise.

The Service Delivery Manager will also be responsible for resource planning and allocation, vendor coordination, and collaboration with technical teams to ensure delivery readiness. The role requires strong leadership across cross-functional teams, with a focus on removing delivery barriers, maintaining momentum, and ensuring the program delivers high-quality outcomes for the mental health and wellbeing sector.

About us

At the Victorian Department of Health we want a future where Victorians are the healthiest people in the world. A Victoria where our children and people thrive, our workplaces are productive and safe, and our communities are more connected.

We see it as our job to support Victorians to stay healthy and safe. And to deliver a world-class healthcare system that ensures every single Victorian can access safe, quality care that leads to better health outcomes for all.

About you

Can you demonstrate the following?

- Manage one of the MHWCMS program delivery teams, ensuring successful implementation across service providers in line with agreed timelines, budgets, and quality standards.

- Direct and support a multidisciplinary delivery team, fostering collaboration and accountability to achieve program objectives.

- Oversee detailed planning and scheduling of delivery activities. Manage resource allocation to ensure teams are adequately supported and equipped. Liaise with vendors and technical teams to ensure alignment of deliverables, resolve dependencies, and maintain delivery momentum.

- Proactively identify, assess, and mitigate risks and issues that may impact delivery. Implement corrective actions to avoid delays and ensure continuity.

Qualifications / Specialist Expertise

- An understanding of the Victorian health system, particularly Mental Health and Wellbeing, is desirable.

- Experience with digital project implementation is desirable.

What we offer

- The opportunity to perform meaningful work, making direct contributions toward enabling Victorians to be the healthiest people in the world.

- A wide range of growth and development opportunities within the department and wider Victorian Public Service & Sector.

- A strong commitment to work-life balance, including a diverse array of flexible working arrangements.

How to apply

Applications should include a resume and a cover letter. Click the ‘Apply' button to view further information about the role including key contact details and the advertisement closing date.

We are committed to developing and supporting a workforce that is well equipped and highly motivated to provide responsive and quality services to all Victorians. We continue to build an inclusive workplace that embraces diversity of backgrounds and differences to realise the potential of our employees for innovation and delivering services aimed at enhancing the lives of all Victorians. All roles can be worked flexibly and we encourage applications from Aboriginal people, people with disability, LGBTIQ+ and people from culturally diverse backgrounds. Please contact us if you require any adjustments to participate in the recruitment process at inclusion@health.vic.gov.au. For more information on our commitment to inclusion and diversity see inclusion and diversity at the Department of Health.

If you have any queries in relation to recruitment processes at Health, or experience any issues in applying, please feel free to email talentacquisition@health.vic.gov.au. Please note that unsolicited applications will not be replied to. If you have questions regarding the role specifically, we would advise you to reach out to the contact listed on the advertisement directly.

Preferred applicants may be required to complete a police check and other pre-employment checks. Information provided will be treated in the strictest confidence in line with our Privacy Policy.

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