Housing Manager

Overview

Position/Title: Housing Manager

Department: Event Technology & Registration

Reports to: Sr. Manager or Director (Event Technology & Registration)

Status: Salaried, Exempt, Fulltime

OPUS AGENCY

Opus Agency is a future-forward full-service global event agency with over 400 team members in the United States, London, Sydney, Singapore, and New Zealand. Our portfolio includes brands such as Amazon, Google, Microsoft, Salesforce, ServiceNow, and more. We aim to shape the future of events in an increasingly AI-infused world and to emphasize authentic real-world connections through events.

Our Event Technology & Registration team partners with world-shaping brands and a growing roster of category creators and global brands. As a Housing Manager, you will be at the forefront of this mission, driving innovative strategies aligned with our events-driven vision.

What We Are Looking For

The Housing Manager oversees all housing logistics for in-person corporate events. Responsibilities include building and maintaining relationships with hotels, clients, and attendees to ensure seamless housing experiences from planning through execution.

This role requires strong time management, multitasking, and problem-solving skills. You will lead and collaborate with internal teams, primarily within the Event Technology & Registration department. Success means delivering projects on time, within budget, and exceeding client expectations.

This is a client-facing position, working with Opus Project Managers and Event Technology Project Managers to deliver exceptional experiences for Fortune 100 and 500 corporate clients. The Housing Manager will report to the Senior Housing Manager or Associate Director and may include supervisory responsibilities.

Responsibilities

- Serve as the primary liaison between internal teams, clients, hotels and vendors via phone, email, chat and conference calls
- Oversee all housing elements to ensure events are delivered on time and within budget
- Lead high-touch, complex client meetings with multiple stakeholders
- Manage hotel room blocks, monitor attrition, and execute mitigation strategies
- Interpret hotel contract terms and manage timelines related to release dates
- Establish and oversee hotel billing and reconciliation processes
- Provide pickup reports, reservation trend analysis, and financial reporting to clients
- Lead or supervise on large-scale events and manage full-time team members as needed
- Effectively manage and grow relationships with hotels, vendors and clients
- Coordinate with event teams and provide clear status updates
- Utilize advanced Excel functions to manage and present data
- Troubleshoot accommodation issues during the event lifecycle
- Demonstrate deep understanding of registration areas (housing, revenue, web) and consult with clients
- Identify opportunities to improve internal documentation and processes, contributing actively in team and client meetings

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- 2-3+ years of management experience in a relevant role; prior experience in corporate events preferred
- Experience with Cvent, Rainfocus, Stova (Aventri, eventcore, MeetingPlay), Swoogo, Eventbase
- Proven success in managing events or projects from concept to execution
- Bachelor's degree from four-year institution is preferred

Essential Duties and Responsibilities

- Serve as the primary liaison between internal teams, clients, hotels and vendors via phone, email, chat and conference calls
- Oversee all housing elements to ensure events are delivered on time and within budget
- Lead high-touch, complex client meetings with multiple stakeholders
- Manage hotel room blocks, monitor attrition, and execute mitigation strategies
- Interpret hotel contract terms and manage timelines related to release dates
- Establish and oversee hotel billing and reconciliation processes
- Provide pickup reports, reservation trend analysis, and financial reporting to clients
- Lead or supervise on large-scale events and manage full-time team members as needed
- Effectively manage and grow relationships with hotels, vendors and clients
- Coordinate with event teams and provide clear status updates
- Utilize advanced Excel functions to manage and present data
- Troubleshoot accommodation issues during the event lifecycle
- Demonstrate deep understanding of registration areas (housing, revenue, web) and confidently consult with clients
- Identify opportunities to improve internal documentation and processes, contributing actively in team and client meetings

Other Qualifications

- Strong critical thinking, organization, and analytical skills
- Ability to prioritize and manage multiple events and deadlines simultaneously
- Excellent verbal and written communication; confident presenter
- Comfortable working in fast-paced, high-pressure environments
- Adaptable to change with minimal notice and able to manage frequent interruptions
- High degree of confidentiality and professionalism
- Strong interpersonal skills for working collaboratively with clients, vendors and team members
- Self-motivated and proactive in personal development and learning
- Able to give and receive constructive feedback
- Proficiency in Microsoft Office (especially Excel): spreadsheet experience strongly preferred

Travel and Schedule

This position requires travel for event execution, including air travel and overnight stays. Occasional evening and weekend work may be necessary.

Compensation and Benefits

Salary: Starting between $66,000 and $78,000; ranges based on market and experience. Actual salary depends on training, transferable skills, work experience, business needs, and market demands. Range may change in the future.

What We’ll Offer:

- Full-time position
- Opportunities for growth and development
- Health & Dental Insurance (choice of plans)
- 100% Employer paid short-term disability and life insurance
- Option to elect additional life insurance and LTD at employee expense
- Paid parental leave
- Pre-tax flexible spending accounts
- 401(K) with employer match
- Flexible work schedules
- Generous time off

EEO and Additional Information

Opus Agency does not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, veteran status, disability, or other protected characteristics. All employment is decided based on qualifications, merit, and business need. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This employer participates in E-Verify and will provide Form I-9 information as required.

Note: #LI-Remote

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