Senior Field Services Officer

4 weeks ago

Melbourne, Australia Hudson AU Full time

Overview

Senior Field Services Officer – Location: Blackburn North, VIC

Start Date: ASAP • Contract: Until 1 December 2025 • Salary: $400 per day

About the Role

We are seeking a skilled and customer-focused Senior Field Services Officer to provide on-site technical support and maintenance across a range of end-user devices and systems. Based at Blackburn North, this role is critical in ensuring technology and assets remain reliable, secure, and fully operational — enabling frontline teams to deliver essential services to the community.

Key Responsibilities

- Install, configure, and support end-user devices including laptops, PCs, applications, hardware, and telecommunications.

- Support Microsoft technologies such as Windows Operating Systems, Active Directory, Endpoint Configuration Manager (SCCM), Azure, and M365.

- Manage imaging, deployment, and device refresh activities.

- Monitor and action the Field Services Incident Queue, ensuring compliance with SLAs and ITIL processes.

- Troubleshoot and resolve escalated technical issues.

- Collaborate with digital workplace teams to align system policies with user needs.

- Contribute to training, documentation, and knowledge base development.

- Provide support during major incidents and operational events.

- Promote a safe, respectful, and compliant workplace culture.

Qualifications

The ideal candidate:

- A quick thinker who can adapt under pressure.

- A strong problem solver with analytical and troubleshooting skills.

- Personable and confident in engaging with stakeholders at all levels.

- Experienced across hardware, software, and network support.

- Collaborative, team-focused, and adaptable to both technical and asset support functions.

Mandatory Requirements

- Degree or relevant ICT industry certification, or equivalent experience.

- Proven experience supporting end-user devices, applications, and telecommunications.

- Strong knowledge of Microsoft technologies (Windows, Active Directory, SCCM/Endpoint Configuration Manager, Azure).

- Current Victorian Driver Licence.

- Flexibility to work outside normal business hours when required.

- Knowledge of structured cabling (Desirable)

- ITIL Foundation certification (Desirable)

Why Join Us?

This is your chance to play a vital role in supporting the technology that keeps critical services running. You’ll enjoy:

- The opportunity to contribute to essential, community-focused work.

- A collaborative, values-driven workplace culture.

- Exposure to innovative technology and digital transformation projects.

- Flexible working arrangements to support work–life balance.

- A safe and supportive environment focused on wellbeing.

Diversity, Equity & Inclusion

Hudson is committed to helping you find a workplace where you feel respected, supported, and free to thrive. We welcome applications from all backgrounds, identities, and lived experiences—because when different voices come together, amazing things happen.

Casual Loading — Please note for all Australian based contract and temporary roles only, the pay rate is inclusive of mandatory 25% casual loading. This excludes permanent and fixed term roles.

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