Field Services Officer

3 weeks ago

City of Melbourne, Australia WILSON GROUP Full time

Overview

Field Service Officer - Masterton

We’re FIRST Security, one of New Zealand’s market leaders in security. As an EMS (Electronic Monitoring Service) Field Officer at FIRST Security, you will be responsible for ensuring electronic monitoring equipment is correctly installed and working properly on people in the Community serving a non-custodial sentence. You will attend locations such as courts, prisons, and residential homes, as required to conduct these installs or call outs. You will be our first point of contact for any equipment failure, alert activations and you will liaise with our field support team to ensure issues are attended to and fixed quickly.

About the role:

- Rotating roster

- Pay rate starting at $23.50 per hour

- Pay rate of $27.80 per hour when fully trained in EMS

- Hours of work – 24/7 rotating roster

- Full and ongoing training provided

- A supportive team environment

You may be required to assist in other business sectors if required.

Responsibilities

- Install and maintain EMS equipment on participants in the community, ensuring proper operation.

- Serve as the first point of contact for equipment failures and alert activations; coordinate with field support to resolve issues quickly.

- Attend locations such as courts, prisons, and residential settings as needed for installs or call outs.

- Support other business sectors if required.

What we need you to have

- ‘Can do’ attitude

- Excellent people and listening skills with the ability to build relationships

- Effective written and verbal communication skills

- Ability to think on your feet quickly in challenging environments

- Physical fitness and the ability to handle stress and pressure

- A current full NZ Driver’s Licence

- Ability to pass a Ministry of Justice Criminal Convictions check

- A current Certificate of Approval (COA) or the ability to obtain one

Benefits and culture

- Full access to FIRST Security’s Perks program with discounts across retailers, petrol and grocery

- Strong focus on training and development to help you grow

- Ongoing support, welfare checks and a positive Health and Safety culture

- Access to EAP and support services, including confidential counselling and budgeting services

How to apply

Click on the APPLY button now. Applicants for this position should have NZ residency or a valid NZ work visa.

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