Senior Field Services Officer

4 weeks ago

City of Melbourne, Australia Hudson Full time

Overview

Senior Field Services Officer — Location: Blackburn North, VIC. Start Date: ASAP. Contract: Until 1 December 2025. Salary: $400 per day.

About the Role: We are seeking a skilled and customer-focused Senior Field Services Officer to provide on-site technical support and maintenance across end-user devices and systems. Based at Blackburn North, this role is critical in ensuring technology and assets remain reliable, secure, and fully operational — enabling frontline teams to deliver essential services to the community.

Responsibilities

- Install, configure, and support end-user devices including laptops, PCs, applications, hardware, and telecommunications.
- Support Microsoft technologies such as Windows Operating Systems, Active Directory, Endpoint Configuration Manager (SCCM), Azure, and M365.
- Manage imaging, deployment, and device refresh activities.
- Monitor and action the Field Services Incident Queue, ensuring compliance with SLAs and ITIL processes.
- Troubleshoot and resolve escalated technical issues.
- Collaborate with digital workplace teams to align system policies with user needs.
- Contribute to training, documentation, and knowledge base development.
- Provide support during major incidents and operational events.
- Promote a safe, respectful, and compliant workplace culture.

The Ideal Candidate

- A quick thinker who can adapt under pressure.
- A strong problem solver with analytical and troubleshooting skills.
- Personable and confident in engaging with stakeholders at all levels.
- Experienced across hardware, software, and network support.
- Collaborative, team-focused, and adaptable to both technical and asset support functions.

Mandatory Requirements

- Degree or relevant ICT industry certification, or equivalent experience.
- Proven experience supporting end-user devices, applications, and telecommunications.
- Strong knowledge of Microsoft technologies (Windows, Active Directory, SCCM/Endpoint Configuration Manager, Azure).
- Current Victorian Driver Licence.
- Flexibility to work outside normal business hours when required.
- Knowledge of structured cabling (Desirable)
- ITIL Foundation certification (Desirable)

Why Join Us?

- The opportunity to contribute to essential, community-focused work.
- A collaborative, values-driven workplace culture.
- Exposure to innovative technology and digital transformation projects.
- Flexible working arrangements to support work–life balance.
- A safe and supportive environment focused on wellbeing.

Diversity, Equity & Inclusion at Hudson
Hudson is committed to helping you find a workplace where you feel respected, supported, and free to thrive. We welcome applications from all backgrounds, identities, and lived experiences—because when different voices come together, amazing things happen.

Casual Loading
Please note for all Australian based contract and temporary roles only, the pay rate is inclusive of mandatory 25% casual loading. This excludes permanent and fixed term roles.

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