Customer Service and Administration Assistant

4 weeks ago

City of Melbourne, Australia Assembly Label Full time

Customer Service and Administration Assistant

Company: Calibre

Job Title: Customer Service and Administration Assistant

Location: South Yarra

Work Type: Full-time

Level: Mid-level

Role Description

Founded in 1989, CALIBRE has surpassed 35 years as Australia’s benchmark for elevated menswear. CALIBRE’s obsessive focus on creating exceptional product has solidified our place as the destination for wearable, contemporary pieces that stand the test of time.

Since opening our first boutique in Chapel St, Melbourne, CALIBRE has grown its boutique presence across the country and is available to shop in Australia’s premier shopping precincts.

To this day, CALIBRE remains a family-owned business and operates out of Melbourne, where craft and culture are cultivated with a focus on purely in-house designed product, creating unique pieces for unique individuals.

We are on the lookout for a proactive, detail-oriented Customer Service & Administration Assistant to join our team. This role is perfect for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering exceptional customer service while keeping office operations running smoothly.

This is a varied role combining customer support, eCommerce operations, general administration, and reception duties. You’ll be at the heart of the business, ensuring every customer and team member has a seamless experience.

Key Responsibilities

- Assist with product uploads, inventory accuracy, and online order data across Shopify and Apparel21.
- Support product listings, returns processing, and promotions.
- Liaise with warehouse and courier partners to ensure smooth order fulfillment.
- Greet visitors and answer incoming calls in a professional and warm manner.
- Coordinate internal meetings, book flights or couriers, and handle general office admin.
- Process incoming/outgoing mail and deliveries.
- Complete retail admin tasks, such as alterations.
- Maintain and update the internal help center with new or recurring information.
- Keep the front desk and shared areas tidy and well-stocked.
- Manage supplies ordering, including stationery, kitchen items, and other essentials.
- Act as the go-to person for general office support and communication flow.

Key Skills

- 1–2 years’ experience in a customer service, admin, or eCommerce role (retail/fashion preferred).
- Excellent verbal and written communication skills.
- Strong attention to detail and time management.
- Comfortable switching between customer support, admin, and operational tasks.
- Friendly, professional, and confident working with both customers and team members.

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